OS: XP Home Edition SP-3
Printer: HP Photosmart 3180
Application: MS Office 97 – Word 97.
Problem: Whenever I attempt to print a word document using word 97 through the File/print option I receive an error message “Microsoft Word for Windows? 97 application file has encountered a problem and needs to close”. I am however able to print the same word document using the Print Icon presented in word for windows 97, however in doing so have no control over the document selection format/opions and printing characteristics.
This is the only office application so affected.
Word 97 File/Print was working properly until recently.
I do have automatic Windows XP updates enabled and am current with SP-3
Corrective actions taken include replacing the HP printer drivers and updating MS office 97 to first SR-1 and then SR-2. This has not corrected the problem. Search of the internet shows that others are experiencing the same error.
Any suggestions?
