Computer: Dell Inspiron 8000, 128 RAM, WinME, Office 2000
Problem: The user cannot use Microsoft Word. The error message reads, “There is not enough memory or disk space,” and is titled, “Winword has caused an error in user.exe.” The problem began when he was opening some files from “Person A.” Files may have been corrupt?
So what I need is a list of support methods for the problem because I have to troubleshoot over the phone with a non-technical management guy.
Some ideas are replacing the normal.dot file, repairing IE, reinstalling printer, reinstall office, scanning c drive for viruses or breaks, other?
