Question

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"missing" CD-ROM

By BrianBooher ·
I am having a problem with a Windows 2000 SP4 computer.

Windows 2000 will not assign a drive letter to the CD-ROM.

I know it works as BIOS sees it and I can do a Windows 2000 boot disk.

Device Manager sees the CD-ROM.

Disk Management does not see it.

What is wrong here?

Thanks

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All Answers

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Check this Microsoft bulletin:

by nepenthe0 In reply to "missing" CD-ROM

http://support.microsoft.com/kb/314060/en-us

True Blue has posted a more extensive discussion in this Forum. I'll find his last post and include the URL with an edit.

Here it is, posted 2 June'08 by True Blue:

http://tinyurl.com/3te26e

Rick/Portland, OR

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Something more sneaky.....

by BrianBooher In reply to Check this Microsoft bull ...

Those articles are good, but they do not apply to my situation.

BIOS does see the CD-ROM drive as I can boot from the CD-ROM drive with a Windows CD.

Device Manager sees the drive and says there is nothing wrong.

It is in Disk Management that it will not see it there.

I know the CD-ROM works since it can read data. I know the computer works since I replaced it.

there is something on the hard drive that is preventing access to the CD-ROM.

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I don't think it should show up in Disk Management...

by boxfiddler Moderator In reply to Something more sneaky.... ...

it's not a hard drive. None of my CD/DVD-ROM drives have ever showed up in Disk Management.

If you "can boot from the CD-ROM", and you "know it works since it can read data", then "access to the CD-ROM" is not being prevented.

Disk Management is for managing your hard drives.

When you open 'My Computer', is the CD-ROM listed with a drive letter?

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I get a different result than Boxfiddler

by nepenthe0 In reply to Something more sneaky.... ...

My optical drives appear in Disk Management (both BluRay and CD/DVD drives). That's how I changed the drive letters.

So I don't have an answer for stormtropper18. He seems to have a real issue here. To resolve it, he may need to do a repair installation of the OS.

Rick/Portland, OR

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Hmm...

by boxfiddler Moderator In reply to I get a different result ...

I must needs do some further exploration!

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Open Administrative Tools...

by boxfiddler Moderator In reply to "missing" CD-ROM

Computer Management. Right click on Disk Management. Choose View\Top\Disk List. Does your CD-ROM show now?

PS. Thanks nepenthe0, I've never paid much attention to that.

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You're welcome, Boxfiddler

by nepenthe0 In reply to Open Administrative Tools ...

It's a small installment repayment for all the useful knowledge you have given me.

Rick/Portland, OR

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Wow. You, too are welcome...

by boxfiddler Moderator In reply to You're welcome, Boxfiddle ...

I consider that a high compliment! <blushes>

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Addendum

by nepenthe0 In reply to Open Administrative Tools ...

With no disc in the optical drive, the drive will appear greyed-out in Disk Management. Once a disc is placed in the optical drive, the drive becomes active and one can change the drive letter or other attributes in Disk Management.

Rick/Portland, OR

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Update on situation

by BrianBooher In reply to "missing" CD-ROM

i have asked other people and they said it may be a virus that prevents access to the CD-ROM.
I know I can wipe the drive and reinstall Windows since I can use the drive out of Windows.
There's nothing with the hardware, it's a thing in Windows that is being stopped. Symantec has not found anything wrong. I get no errors coming up.

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