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  • August 29, 2012 at 6:15 am #2138674

    Missing Files.

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    by durrans · about 11 years, 7 months ago

    We run our entire company on Dropbox (aprox 20GB). Over recent months we have experienced files disappearing. They are not deleted because they do not show up under deleted files.
    Luckily in this instance we have had a hard back-up but this is not the point. The reason we chose Dropbox was to remove the cost and management time of running a back-up internal server etc.

    Anybody else experienced this and who can we contact to check for our missing files?

    Topic is locked This conversation is currently closed to new comments.
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    • August 29, 2012 at 6:15 am #2888213

      Clarifications

      by durrans · about 11 years, 7 months ago

      In reply to Missing Files.

      Clarifications

    • August 29, 2012 at 8:34 am #2888200

      Contact their support.

      by rob kuhn · about 11 years, 7 months ago

      In reply to Missing Files.

      Connect DropBox tech support. They should be able to assist by reviewing the system logs.

      FWIW, we evaluated a number of online services like this, Dropbox included, and we asked the Accounts Manager if they could provide assistance if something like that occured. 🙂

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