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Missing Password - Windows XP Pro

By msgwen7 ·
My employer purchased a new Dell Deminsion 8300 (fully loaded with all the bells and whistles) recently. His (ex-girlfriend) and I stress EX... She changed the administration password and set everything to the point that the brand new computer is a great big paperweight now. She stole all the disks, software, etc. also. I have been talking to Dell support but so far of the 8 different people I've dealt with...each tells me something different and we've been sent 5 disks and still do not have what is required to gain access to the system. Dell says there is not a work around to the Administrator password without the "disks". Well, so far we have been charged an additional $500 and still don't have the right disk. Dell computers may be a good system but with the situtation I've had to deal with...the Technical and Customer Support has a vast area of improvement to go. My employer is really getting irrated with it all and does NOT want to spend anymore money on a brand new computer that the first payment hasn't come due yet.

If anyone can pass along some advice I would greatly appreciate it. I have come to the conclusion that all Dell has been doing is trying to up sales for anything that they can...(they tell me ..."you will need to purchase...."

Thank you in advance for any assistance you can offer.

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by Curacao_Dejavu In reply to Missing Password - Window ...

There are actually some ways to do that, but or you will have to pay for the software or hack into it (which I dont know how (yet :) )
anyway by far the best solution is to install that harddisk as a secondary harddisk into another system, copy the information needed.
And then install the whole system from scrath.

Leopold

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by msgwen7 In reply to

Poster rated this answer.
This option isn't workable as yet

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by daimon In reply to Missing Password - Window ...

That sounds like a nasty situation. Firstly if the Ex Girlfriend has stolen the bosses OEM CD's, he should call the Police and track her down... But hey, up to him. (Good reason to NOT give your G/F or B/F access to your computers... There's a lesson here for all of us don't you think?)

Have you checked to see if she set the password to something like 'asshole' (specially if she was just dumped?)

As for the password problems, yes there are two most likely options for you, option 1 is the most simple and easily done, however it will require purchasing another copy of XP Professional etc, as well as possibly needing all the appropriate driver CD's.

Option 1: Purchase the relevant CD's and do a complete reinstall over the current installation, this should restore the system and ask you to set an Administrator password during the installation, if the Bios hasn't been messed with you should be able to boot from a CDRom with no problems.

Option 2: This is a little more complicated, but it might work..

http://home.eunet.no/~pnordahl/ntpasswd/

Read the instructions and go for it! It is a freeware way to do what you need. There seems to be a few sites which offer similar programs that do this. You will need to be able to make a bootdisk with this program (which you can download) and have ability to boot from Floppy disk (ie; BIOS access to set this if not already set). Just set the Administrator password to something like 10987654321 or something, then reboot.

Payware options are at:
http://www.mirider.com/
http://www.wininternals.com/

If you have any questions, please leave them here or email to me.

Goodluck!

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by daimon In reply to

Also you can try out this URL

http://www.securityfocus.com/tools/1005

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by msgwen7 In reply to

Poster rated this answer.

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by syntheasia In reply to Missing Password - Window ...

you can either use ERD Commander to reset the admin password or, install the OS again on the same/different partition, copy the SAM out of it and run Lophtcrack's brute force method on it. It works. And dont forget to report to police :-) Thanks

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by msgwen7 In reply to

Poster rated this answer.

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by dmiles In reply to Missing Password - Window ...

This is simple if your C drive is FAT. Boot up with a DOS disk and type:
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C:
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CD \WINNT\SYSTEM32\CONFIG
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DEL SAM.*
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Now the Administrator password is blank. If your C drive is NTFS, you have a lot of work to do. Go to http://www.sysinternals.com/ and download NTFSDOS. Then copy the unzipped NTFSDOS.EXE to your DOS boot disk. Boot up the machine and type:
--------------------------------------------------------------------------------
C:
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CD \WINNT\SYSTEM32\CONFIG
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COPY SAM.* A
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This will copy the SAM file to your floppy disk. Now you need to get on another NT machine, go to http://www.l0pht.com/ and download L0phtCrack. Run the program and when it asks you for the SAM file, point it to the file on your floppy disk. Now this is going to be a very long process of finding the password depending on the speed of your computer, but eventually you will find it.

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by msgwen7 In reply to

Poster rated this answer.Thank you for the input. I'm not sure if it's NTFS or not, so I'm keeping your info if needed.

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by drreimer In reply to Missing Password - Window ...

You can try booting into Safe Mode. An administrator account option is given which may be different than the administrator account that is visible when booting normally. If the ex-girlfriend didn't know about this and if the account is different, there will be no password set. Log on without putting in a password to see if you can gain access. If so, you can change the passwords on the other login accounts to whatever you want. (Also this is something to check when setting up a new machine -- otherwise it is a large security hole.)

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