My employer purchased a new Dell Deminsion 8300 (fully loaded with all the bells and whistles) recently. His (ex-girlfriend) and I stress EX… She changed the administration password and set everything to the point that the brand new computer is a great big paperweight now. She stole all the disks, software, etc. also. I have been talking to Dell support but so far of the 8 different people I’ve dealt with…each tells me something different and we’ve been sent 5 disks and still do not have what is required to gain access to the system. Dell says there is not a work around to the Administrator password without the “disks”. Well, so far we have been charged an additional $500 and still don’t have the right disk. Dell computers may be a good system but with the situtation I’ve had to deal with…the Technical and Customer Support has a vast area of improvement to go. My employer is really getting irrated with it all and does NOT want to spend anymore money on a brand new computer that the first payment hasn’t come due yet.
If anyone can pass along some advice I would greatly appreciate it. I have come to the conclusion that all Dell has been doing is trying to up sales for anything that they can…(they tell me …”you will need to purchase….”
Thank you in advance for any assistance you can offer.