Today I received a call that an EU was unable to see any programs in their start menu.
I went to the EU’s office and sure enough that was the problem among other things. I also found that the “Recycle Bin” was not on the desktop nor was it listed in “My Computer” or in the “Explorer Window.”
I also noticed that the properties for the “Start Menu” (Advanced Start Menu Options) was blank. This was also the case for the folder options; (Windows Explorer –> Tools –> Folder Options –> View (Tab)–> Advance Setting Window).
In addition to these oddities, the files that the start menu was suppose to point, where on the workstation.(i.e C:\Documents and Settings\All Users\Start Menu\Programs”) All the icons she needed were there, yet the program menu on the start menu said “Empty”
Anyone have any ideas as to what happened?
I checked for Spyware using Adaware, Spybot, and HiJackThis; none Made sure that the anitvirus software was up to date; it was.
I rebooted the workstation and logged in under my administrator id and received the same results.
The workstation is an IBM netvista 800Mhz workstation running WinXP SP1 and Novell Network.
I tried searching on MS’s site and using various search engines, but I can’t seem to come up with anything.
Any help(thoughts, ideas) would be greatly appreciated
