Windows Forum

Ask something
Discussion Locked

Missing shared files

0 helpful
6 replies

by johgre

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
While uninstalling office 97 from Windows Xp professional one of my people clicked on yes to all when prompted about shared files. Is there a way to reinstall these missing files without going through product authorization again?

6 replies

by maxwell edison

According to the following Microsoft article:

http://www.microsoft.com/office/ork/009/009.htm

(REMOVE SPACES from the pasted URL)

Note: If Office 97 is installed on your computer and you select the Completely remove all of my old Office applications option, the Upgrade Wizard displays a warning that Office 97 files may be removed.

If you continue, you must reinstall Office 97 after the wizard finishes to restore any shared files needed by Office 97.

Maxwell

by johgre

The problem is not with office 97. Since he removed office 97 I have not been able to find and replace the missing files which is causing a problem with internet explorer and outlook express. When you go to properties, programs the outlook expressis missing for email. There are no options or ways to get it back. Outlook express refuses to be the default email program.

John

by maxwell edison

John,

If Internet Explorer and Outlook Express are installed (even though they may have some damaged and/or missing files), then all you should have to do is reload Internet Explorer and its associated tools (which includes Outlook Express).

The installation program will detect the presence of the programs, and provide a choice for you to "repair" the current installation. It will then proceed to re-install Internet Explorer and Outlook Express, but only replacing the missing files and repairing the damaged ones. It will also keep all settings and configurations, such as address book, mail accounts, inboxes, favorites, etc.

If you don't have a "stand-alone" Internet Explorer installation program, one is available for download fromthe Microsoft web site. (If you need one and can't find it, email me and let me know & I'll send you a link.)

Have a great 2002!

Maxwell

by johgre

When reinstalling as you suggested windows reported that a newer version of internet explorer exists and terminates installation. I have even tried to reinstall windows xp professional with the update and windows reports that up to 13 MB is required on the c drive. Don't know how that happened as when I partitioned the drive I specified 8 gig for the primary and 12 for the secondary partition.
Seems like everything I try runs into a blank wall.
John

This discussion is closed to new replies.