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modem

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7 replies

by trudynw

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I have installed a U S Robotics 56K modem Pci Fax Modem for 95,98 and 2000 and the installation was successfull. Something happened later on with my system that caused me to have to reinstall my operating system. I then tried to reinstall my modem and I'm given a error of 692 hardware failure. I have checked all cables, physically removed the modem and replaced it to make sure it was seated correctly, uninstalled and reinstalled the modem, checked IRQ conflicts, returned the modem to the store got a new one of the same kind and still the same response. Can you shed more light on the subject.

7 replies

by dixon_fe

Make sure that something else isn't using that port, like Hyperterminal.

Make sure the handshake options are set correctly in the modem properties. Your modem documentation should discuss how to verify the correct setup/operation.

Try testing the port to verify that there is nothing wrong with it. Or, try changing the PCI slot to a different one.

Best of luck...

by thechas

When you re-installed the OS, did you re-install the drivers for the chipset / MB?

If not, you should check with the MB / chipset mfg, and download the latest drivers for your MB.

Also, make sure that any onboard modems or AMR slots are disabled.

Uninstall the modem completely. Including removing as many files as you can identify.
Install the MB drivers. Go through the restart process as many times as necessary.

Then shut down and then install the modem card. Unless you are suppossed to install the software first.

This should take care of the modem problem unless there has been some damage to the MB itself.

by arash

First of all I suggest to remove the driver files of your modem and then change the pci slot that you used for it. It's a good idea too that you reinstall the operating system from the ground up!

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