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Modem

By dmallet ·
I have a Dell Optiplex GX110 computer. Lighting hit close to my home and zapped my modem. I installed a new modem and loaded the drivers for it. When I go to control panel and click on the modem icon and go to the diagnostic tap and do more informtaion to test the modem it gives me the error message "Cannot open port". Any suggestions on how to resolve the problem? I have deleted the modem and reinstalled the drivers but I still get the same error message.

Thanks,

Donald

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Modem

by dmiles In reply to Modem

This error will most likely point to a resource conflict
Use Device Manager to check for a Resource conflict
Click Start.Settings,then the Control Panel
Double-click the System icon,then click the Device Manager Tab,Check the list for a yellow exclamation,if not On Device Manager Tab,click on the (+)besides Modem,then double -click the modem,select the Resources tab, Note the Resources settings being used by the modem and make sure that no other programs is using the same IRQ.

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Modem

by dmallet In reply to Modem

The question was auto-closed by TechRepublic

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Modem

by Admin-Stuart In reply to Modem

This might work if you don't have a device using both onboard serial ports. I also assume a PnP modem or Legacy modem with PnP setting available and enabled:

Boot into Safe Mode. Go into Device Manager. Remove all modems and Com ports. Reboot. Go into BIOS and disable either COM2 or both COM1 and COM2 if neither are needed as stated above. Save in BIOS and continue with reboot.

Hopefully the system will now redetect and assign resources correctly and you will not get the message about not opening the port.

Good luck.

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Modem

by dmallet In reply to Modem

The question was auto-closed by TechRepublic

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Modem

by Netuser In reply to Modem

Another program is using your com port possibly you fax program. Check your startup jobs to find out which one. Uninstall that program then remove your modem from the device manager. Go to the Control Panel and Click Add New Hardware icon to reinstall your modem and the driver. You may have a new fax program that came with it, install that too. Otherwise, you can reinstall your old fax program.

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Modem

by dmallet In reply to Modem

The question was auto-closed by TechRepublic

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Modem

by dmallet In reply to Modem

This question was auto closed due to inactivity

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7 total posts (Page 1 of 1)  

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