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We have a person performing transcriptions from home modem to modem.Her modem is a Diamond Supra 56k INTERNAL modem. After 30 minutes of inactivity her modem disconnects.We want it to remain connected as she is working offline. It does not have anything to do with the modem properties because we checked all that. I read somewhere that internal modems have a Auto-off feature. Does anyone know how to disable this and if it involves putting in an initial AT command string what would that be? Thanks.

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Modem

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Either her modem or the modem that she is connecting to has the auto-disconnect feature turned on. Turn it off on both computers by going to Start | Settings | Control Panel. Double-click on the Modems icon. Hilight the modem from the list and clickon Properties. Under the modem properties, click on the Connection tab, uncheck the box that says “Disconnect a call if idle for more than xx mins.”

Hope this helps and works.

Modem

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Modem

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I agree with answer #1!
Josh Miller
Summit Computer Systems

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Well if the first answer does’nt do the trick try this..
goto control panel open up INTERNET OPTIONS
Goto Connection Tab click on Settings
Then Goto dial-up settings just below the
Proxy server and Click Advance Uncheck both Disconnect options..and click apply of course!

Pyro

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Modem

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You’re also going to find that Dial-Up Networking has a timeout that occurs at 59 minutes no matter what you do. If there is no activity, you will be disconnected.

Most folks get around this by setting their mail client to check mail every half hour or so.

(This information is in addition to the correct info given in answer #1.)

_________________
jeff s
spanish helpdesk technician

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In Internet Explorer ??? If so, go yo Tools, Internet Options and click on the Connections tab and then on the(doing this by memory) bottom should be something about disconnecting wihtin 20 minutes of inactivity, unckeck thiis and you should be all set.

Modem

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To mdugal,

NO, you’re problem is NOT with the modem. The real problem is with the ISP that automatically disconnect the connection after an specified amount of time of inactivity.
It is true, however that some modem has an auto-disconnect feature but that is when the modem has an outdated driver that is not being recognized by the systen or the Internet Provider system.
With regards to the AT command, you’ll find it at the control panel, system, device manager, modem, double-click the modem to go to its properties, click Advanced, then error control, check “required to connect”, set modulation type to standard, then in the EXTRA SETTINGS, that’s where you will put the AT Command that you’re talking about.
However, if you have no ideawhat command you will use, I suggest that you don’t do it.
You’d be better off calling the ISP tech support and explain them you’re problem in a nice way and if the person is a nice guy/gal, he/she might give the right command that you need for themodem’s AT COMMAND a

Modem

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Not an ISP.

Modem

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If the above does not work you might look at
Bios setting for power saving. Sometimes there setting to shutdown the modem. Another place is windows power settings. Make sure call waiting is disable at both locations.

Modem

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setup a vbs script to hit that port with a ping every like 10 minutes to keep the activity up.

Modem

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I downloaded a software routine called
Keepras which pings the server for a
user specified timeframe. I set it up to ping the server every 10 minutes. It works perfect.

Modem

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go to zdnet.com and download a program called stay connected install it and set the setings to your preferances and it will ping different websites at intervals you selrct

Modem

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I downloaded a software routine called
Keepras which pings the server for a
user specified timeframe. I set it up to ping the server every 10 minutes. It works perfect.

Modem

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Check your BIOS’s APMI (advanced power management). make sure APMI is enabled and that modem shutdown is disabled. Same thing with your Windows power management settings. Also you might want to set up the computer on with modem feature in the bios, and auto answer so you can dial direct if need be.

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Modem

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Also, if she has Outlook Express 5 and she has her Internet Options set to “Always Dial a connection”, OE5 will disconnect her and reconnect her.

This assumes of course that she has her OE5 Identity set to check mail avery 30 minutes.

jeff s
spanish support analyst

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First thing to check :
-in the modem and DUN settings, look for Timeout values and reajust
Other things to do:
-most ppl have an email client, have that person start it and make it check every 5-10-15 mins
-download a “keep-alive connection” program, i would suggest http://www.tucows.com for sharewares.

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