General discussion



By quatrain ·
my question is ,my modem tells me im on the internet and shows all the relevent details,speed,etc,but page cannot be displayed,
im using win98se,
hope for some support thanks (",)

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by LiamE In reply to modem

Have you tried clicking the refresh button? You may be in work offline mode.

Have you tried more than one page? It may be the site thats down.

Have you checked the number dialled is in fact your isp not something that has hijacked your browser and connections?

And of course your ISP may be having some problems and they will have sorted it out by the time you read this!

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by willcomp In reply to modem

Could be a DNS problem. To resolve, you will need a Win 98SE CD or have cab files on hard disk.

1. Go to Settings -> Control Panel -> Add/Remove Programs -> Windows Setup then click on Communications and select Details radio button. Uncheck Dial Up Networking.

2. Run Regedit and go to HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services Right click on Winsock and Winsock2 and delete them.

3. Reboot computer.

4. Reinstall Dial Up Networking using same procedure as in step 1 except check box by Dial Up Networking. Follow prompts from there.

This procedure will remove and reinstall DNS.

A question: Did you remove adware or viruses prior to this happening?


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by ReWrite In reply to modem

First test to see if your connection is working by pinging a website. When connected go to a dos prompt. Type "ping" (no quotes). That's yahoo's website and it is pingable. If you get a response back and not "requst timed out" then try "ping". If this fails then you have a dns problem. Either your isp's dns servers are incorrect or your settings are incorrect.

Post back with your results.



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by quatrain In reply to

Poster rated this answer.

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by dmiles In reply to modem

1. Delete your temporary Internet files and cookies. To do this, follow these steps:a. Click Start, point to Settings, and then click Control Panel.
b. Double-click Internet Options.
c. Under Temporary Internet Files, click the Settings button.
d. Click the View Files button.
e. Press CTRL+A to select all files.
f. Press DEL or click the Delete option at the top of the window.
g. Click the Yes button on the dialog box that appears.
h. After all the files are gone, close the window.
i. Click OK two times.
j. Close Control Panel.
Note Before you go to step 2, remove any firewall, Internet security, or proxy software.
2. Verify that you can connect to your ISP and the connection settings for Internet Explorer are correct. To do this, use one of the following methods: ? Verify that the Use a Proxy Server check box is cleared if you do not use a proxy server. To view this check box, start Internet Explorer, click Internet Options on the Tools (or View) menu, click the Connections tab, and then click LAN Settings for LAN, DSL, and cable modem users. If you use a dial-up modem, click the dial-up connection on the Connections tab, and then click the Settings button.
? Try a different access number to the ISP that is not a toll number.

3. If you cannot connect, remove and reinstall Dial-Up Networking. To do this, follow these steps.

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by quatrain In reply to modem

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