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Modem Connection Problems

By MrWayToGo ·
If you get an Open Port error, what should you do?
(In Control Panel clicking the Modems Icon, then Diagnostics Auto Detection then More Info.)
Trying different Com Ports did not solve the problem.
MrWayToGo@aol.com

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Modem Connection Problems

by BobHo In reply to Modem Connection Problems

Try removing the modem from your system devices then run the Find New Hardware wizard and see if Windows will find it and correctly configure it to the proper com port.

Bob

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Modem Connection Problems

by MrWayToGo In reply to Modem Connection Problems

The question was auto-closed by TechRepublic

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Modem Connection Problems

by Shanghai Sam In reply to Modem Connection Problems

Modems can be one of the quirkiest pieces of hardware to integrate into a system.

If the following steps don't work for me, when working on customers' PCs, I start thinking seriously about upgrading to one of the new Win XP compatible v92 full speakerphone modems that you can readily find priced for $20-$30.

After getting the most up to date modem drivers you can find for you device:

1. Use Add/Remove Programs to delete any reference to the modem drivers, if listed. But DON'T reboot when aked.

2. Open up the Device Manager and remove any reference to any modem(s) still listed there.

3. Also remove any Comm Ports listed there as well. But DON't reboot yet!

4. Now use My Computer or Win Explorer to open the c:\WINDOWS\INF\OTHER folder. It's "Hidden" by default, so you may need to change your folder options in My Computer to "Show Hidden Files".

5. This is where Windows stores the driver "INF" files for hardware devices that use drivers not present on the original Win CD.

6. By opening the files in notepad, you should be able to tell which ones are for modems by reading the first few lines.

7. Once your SURE, MOVE any modem "Inf" file to a different folder on your HD where it will be safe.

8. Now shut down the computer and REMOVE the modem.

9. Reboot to your CMOS settings and make sure BOTH comm ports ane enabled (you can disable one later, if you need to).

10. Now load Windows, letting it detect and reinstall the drivers for your Comm ports. It should do so automatically and then continue loading Windows.

11. Once Windows is stable make a quick check in the Device Manager to see that both comm ports are listed without any problems and that NO modems are listed at all.

12. If all is well, make sure you have your modem drivers handy, either on a CD, a floppy, or in a folder on your HD and shutdown again.

13. Now replace your modem, boot up, and tell Window

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Modem Connection Problems

by Lord Foul In reply to Modem Connection Problems

This may not help but...
unplug the modem connection from the phone jack. Lightly sand down the connections with some very fine sandpaper and retry the connection. When troubleshooting modem problems start at the physical layer (mechanical, procedural, electrical specification) before reinstalling software, device drivers etc.

Good Luck!

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Modem Connection Problems

by MrWayToGo In reply to Modem Connection Problems

The question was auto-closed by TechRepublic

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Modem Connection Problems

by Pocono In reply to Modem Connection Problems

Try disabling com port 2 in BIOS.

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Modem Connection Problems

by MrWayToGo In reply to Modem Connection Problems

The question was auto-closed by TechRepublic

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Modem Connection Problems

by MrWayToGo In reply to Modem Connection Problems

This question was auto closed due to inactivity

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