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modem installation

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7 replies

by ggillcom

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Modem installed successfully.Device manager detects it and also the driver.When I open the Diagnostics box,I have this error message:"could not open port".Tried different ports COM1,2,3,4.Same problem.

7 replies

by xpertdragon

Make sure that under your device Manager in which ever version of winodows you are using, that you actually have a communications port installed and designated for your Modem.....Depending on what device is using COM port 1, you can assign a modemto COM port 2, 3, 4, and so on. You can usually get to device manager by right clicking on "MY Computer" choosing properties, and going to the Device Manager Tab. Examine your Ports Section fully (COM&LPT).

Best of Luck!

Paul M. Chavez

by ggillcom

On COM&LPT I have COM1.Could not assign modem to COM1 because it is a gray area.COM 2,3,4 did not work.After installing AOL,I did assign COM1 to the modem but it would initialize.When I assign COM 2,3 or 4,the dialog box says that none is a validport.

by thechas

You are likely missing one or more files/registry settings for the modem.

Start by downloading the latest modem driver and transporting it to the PC.

Then, from Control Panel/Modems, remove all modems.
Shut down, turn off the power, and physically remove the modem.
Startup the PC, and extract the driver files from the archive. For some modems, you need to install the drivers before you install the modem card in the PC.
Shut down, and replace the modem card.
When Windows recognizes the new modem, point the driver wizzard to the folder where you extracted the driver files to.

If you still have problems, un-install the modem, and try it in a different slot.

If that doesn't fix the problem, try a modem with a different manufactures chip on it (PCTel, Agere/Lucent, Motorola, Intel)
I have had some motherboards that just will not work with some modems.

Chas

by ggillcom

I did download a driver from the Internet on my other computer.But the files are too big (4 Mb) for a floppy.How do I make the transfer to the computer having the problem?

by rcom

The type of modem would help with responding to your question.
Try the following. Remove the modem drivers from Device Manager. Don't reboot. Go to control panel and do add new hardware. More than likely a com port will come up that the modem can use. After the port is installed the modem will be detected.

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