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  • #2177114

    modem not dialing

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    by choy.waigiat ·

    I have installed a internal modem in Win 98. When I try to connect, the modem is not dialing. The error says “Error 630, The modem is not responding properly, Please verify the modem is plug into the computer and to the telephone line.”
    I have check in Device Manager and the modem is installed with no errors.

    Anyone can help?

    thanks and regards,

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    • #3350213

      Reply To: modem not dialing

      by ozi eagle ·

      In reply to modem not dialing

      Hi,

      Firstly go to Control Panel – Modems. Select the modem you have and run the diagnostics. This checks whether the computer actually sees the modem.

    • #3350172

      Reply To: modem not dialing

      by hargerd ·

      In reply to modem not dialing

      Have you tried….
      1. Remove and reseat Modem
      1. Uninstall and Reinstall drivers

      LFT

    • #3350154

      Reply To: modem not dialing

      by p.j.hutchison ·

      In reply to modem not dialing

      First plug a phone into telephone socket and make sure you get a dial tone. Make sure telephone cable is plugged into correct socket in back of modem (there may be two, one for a phone and one for connecting to telephone socket), make sure they are secure. Try dialing (enable sound to hear that the modem is trying to connect), if no luck replace telephone cable and try again.

    • #3350137

      Reply To: modem not dialing

      by blackcurrant ·

      In reply to modem not dialing

      Hi

      Check the COM port being used by the modem (as shown in Device Manager), the same port that your application is trying to use. Ensure the port is not being used by another device. Also, try uninstalling the modem completely – removing it from the computer, removing the driver, and reinstalling from scratch.

      Good luck

    • #3351629

      Reply To: modem not dialing

      by dmiles ·

      In reply to modem not dialing

      go to Start -> Settings -> Control Panel -> Modems -> Diagnostics and get More Info from your modem. If it fails, your modem driver is corrupt and needs to be re-installed.
      If it works, go back to Modems -> General -> Properties -> Advanced and remove any initialization strings. Try connecting again.
      If this fails, create a new Dial up connection using the same modem and try to connect with it.
      After you have tried all of these steps, if you are still getting error 630 then it is very likely that the modem itself is physically damaged. Contact your modem?s manufacturer for more help regarding the problem.

    • #3351466

      Reply To: modem not dialing

      by willcomp ·

      In reply to modem not dialing

      New or used modem?

      If phone jack checks OK and modem test in Control Panel/Modems is good, then port on modem may be kaput. It is not uncommon for line surges to blow resistor in phone line connection rendering jack inoperable. Modem tests OK but there will be no dial tone.

      Dalton

    • #3351364

      Reply To: modem not dialing

      by gil6002 ·

      In reply to modem not dialing

      Hi!,

      Two possible reasons that clearly come to mind. First you need to see if the modem is communicating with the OS by running the Modem Diagnostics under Start>Settings>Control Panel>Modems. If that screen is blank when you run that diagnostics, then I would look towards a Port conflict, if your Device Driver was correctly installed. What you need to see in that screen is your modems initialization strings.

      • #3351291

        Reply To: modem not dialing

        by choy.waigiat ·

        In reply to Reply To: modem not dialing

        Thanks for all your advice. I had tried all solutions from all of you and the modem just won’t work. Anyway I have bought a external USB modem to solve my problem.

        Further advice from anyone is welcome.

        regards,

    • #3351247

      Reply To: modem not dialing

      by gil6002 ·

      In reply to modem not dialing

      Hi,
      Not only try reseating the modem but also move it to another expansion slot, try that also then try the process of recoginition

    • #3351063

      Reply To: modem not dialing

      by otl ·

      In reply to modem not dialing

      You found a solution, close the question.

    • #3184977

      Reply To: modem not dialing

      by choy.waigiat ·

      In reply to modem not dialing

      This question was closed by the author

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