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modem pci?help!

By eurekasigns ·
I have a pci that is manufactured by Union Friendly Systems. It's a typical IBM type pc. The modem quit functioning . It was in a small slot as opposed to the larger port slots. I talked to a tech at the seller and he was little help. I replaced the old modem with a like sized 56K from u.s. robotics. Upon installing the new modem , the computer ( windows ME op system) says its recognizes and has installed the software. When trying to operate/test the modem , I get the same message that says the modem failed to respond. I have removed and added this numerous times and to no avail. I reinstalled the old modem and did a system restore and still nothing. The tech mentioned that this was an earlier model and they had changed the systems to a more conventional setup. All I want to do is get this thing online so I can actually do some work at home instead of spending way too many hours in the office.
Thanks for any help.

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by Jennifer.Gardner In reply to modem pci?help!

If the OS is detecting the modem, then it is physically installed correctly. It sounds as though you do not have the correct driver installed. You may want to go to the US Robotics website and see if they have an updated version, or one specifically for Win ME.

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by sgt_shultz In reply to modem pci?help!

probably something is fighting new modem for resources (IRQ, i/o addresses). you don't mention what you tried. you will have to track down the resource conflict and if you can't find any you may have to try to trick ME into assigning free resources to the new modem.
here is what i would try.
examine device manager to see what i could learn about resource conflict
download and run the remove win modem utility from the usr website then
examine bios settings to make sure bios was not pre-assigning any resources to pci slots, esp where modem is installed. also note what motherboard based peripherals are enabled and what resources are assigned.
examine device manager to see if any plug and play devices were not pre-assigned to any resources. note plug and play settings. hopefully is 'no'.
perhaps remove sound and/or network card to see if that allows windows to successfully assign resources to the modem.

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by eurekasigns In reply to

Poster rated this answer.
I tried .... but still nothing

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by eurekasigns In reply to modem pci?help!

I have went to the site for usrobotics and downloaded udated driver, but this still doesn't help. I check device manager and there are not any conflicts, nor are there any other problems.I have spent hours on this and have decided a problem such as this makes a reasonably intelligent person ...look like an idiot.

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by eurekasigns In reply to modem pci?help!

Perhaps I should add, I removed the previous modem ,which was in a small slot... as well as a networking card which came with the computer. all that exists at this time is the new USRobotics modem card.

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by tech_wiz03 In reply to modem pci?help!

This may sound a little lude but by chance did you forget to un-install then driver for the previous modem. If it's still showing in the device manager , the bios will see the modem but when windows starts it will try to assign both drivers to the resources needed for your modem and nothing you try will work.

If this sounds like your case, delete both drivers for both modems then re-install the right modems drivers.

Another solution if you are in need of quick fix is to put an external modem onto the pc's com port or usb port depending on which type you get and ports available.

regards
rick

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by eurekasigns In reply to

Poster rated this answer.
I don't know to what degree this helped.... but the problem is now solved. I played with the thing a while and it finally loaded. The problem was the enumerator wasn't loading.

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by Michael J In reply to modem pci?help!

With all this great advice, I can only think of one overlooked possibility....

go back to Dial-up Networking, R-click your dialup icon, choose PROPERTIES.. and check to see what modem is selected in the box below.

Good Luck!

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by eurekasigns In reply to modem pci?help!

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