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Modem phoneline connection problem.

By rich2b ·
I'm having trouble fixing an internal modem connection. Everytime I open my computer the phoneline hang-up(there's no dial tone).When the computer is shutdown the dial tone comeback. To be able to connect, I use to remove the RJ11 to the box and place it back
instantly before connecting to the internet. When a dial-up connection has establish, I can able to use my internet. When the connection is cut, I have to do the whole process again to be able to connect. That means the internal modem is in good condition. How could I fix this problem?

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Modem phoneline connection problem.

Contrary to your belief that your modem "is in good condition", the information you have provided strongly suggests that your modem is defective. About the only thing I could suggest is to ensure that you have connected the phone line to the correct port on the modem. Do not plug it into the port that's labeled "phone". It should plug into a port that is likely labeled "line" or "telco". Unfortunately, it sounds more like a defective modem, however. In that case, your options are to continue with the inconvenience or to replace it with a new one. Good luck!

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Modem phoneline connection problem.

by Shanghai Sam In reply to Modem phoneline connectio ...

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Modem phoneline connection problem.

by SEARogue In reply to Modem phoneline connectio ...

Hi, the previous post is correct. If you are putting the phone line in the correct port of the modem, what you are telling us, then in fact your modem is defective. The port is not closing which is a dead giveaway that the modem is going out.
Best Regards,
Tony

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Modem phoneline connection problem.

by Shanghai Sam In reply to Modem phoneline connectio ...

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Modem phoneline connection problem.

by roland63 In reply to Modem phoneline connectio ...

All of the above is true ASSUMING the modem is fully seated in its slot.

Good luck.

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Modem phoneline connection problem.

by Shanghai Sam In reply to Modem phoneline connectio ...

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Modem phoneline connection problem.

by m1wheeler In reply to Modem phoneline connectio ...

a friend of mine had the same type of problem, it was with a mach modem and they had to do the same thing and were going through the same thing as you. apparently something on the modem is bunk and is keeping the line open try another mode or try it in another machine if possible to see if it happens there, even try a new phone cord. or update the drivers for the modem. good luck

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Modem phoneline connection problem.

by Shanghai Sam In reply to Modem phoneline connectio ...

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Modem phoneline connection problem.

by rich2b In reply to Modem phoneline connectio ...

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