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Modem problems

By sullymari ·
My US Robotics 56 k modem des not hang up the telephone line..Is this the software or hardware creating the problem ??

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Modem problems

by fgarber In reply to Modem problems

To determine if it is hardware connect with hyperterm and when the modems are connected type +++ but do not hit enter. The modem should respond with OK. Then type ath0 and press enter. That is a zero not an o. The modem should hang up when you hit enter. If it does your problem is with the software.

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Modem problems

by sullymari In reply to Modem problems

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Modem problems

by tlippert In reply to Modem problems

Usually hardware. Boot the system up and try using the phone dialer application to test the modem. If the modem hangs up when you tell it to it is software associated with the other dialer you are using. Check TSRs. See if there are any programs that could be causing this problem. If it only hangs when you use one particular dialer try to reinstall that component.

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Modem problems

by sullymari In reply to Modem problems

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by dinstone In reply to Modem problems

Could be either at this stage. First you need to borrow another modem and hook it up. Dont change the serial or phone cable (just the power pack one :&gt I am assuming its an external though. If it does the same thing then it is not your modem, couldnow be the phone line or the PC. Pick whichever is the easiest to replace and repeat, your local phone companies service department may have some diagnostic capabilities or just plug it int another phone lie or PC. The result of this will eliminate one more piece of equipment. If its the phone line, call their Tech's but if its the PC and it can do all other things properly but hang up I would have to put my money on the PC software. Can't see how the hardware could transmit all other data but the hang up command to the modem. Try reloading the driver, then your dial up networking (depending on your OS) Good luck
P.S. Wish I had your problem. The modem I am facing just wont stop hanging up :

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Modem problems

by sullymari In reply to Modem problems

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by sullymari In reply to Modem problems

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