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  • June 9, 2000 at 4:00 pm #2074674

    Modem Problems

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    by ms04422 · about 23 years, 10 months ago

    I installed Windows 98 on a new hard drive. Win 98 won’t recognize the modem. I tried everything from removing the drivers to letting plug and play find it, but nothing works. Any ideas?

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    • June 9, 2000 at 9:31 pm #3777816

      Modem Problems

      by welovells · about 23 years, 10 months ago

      In reply to Modem Problems

      We need to know what kind of modem. If ya dont know, check out this web site: http://www.windrivers.com/identity/modem/index.htm . An excellent place to go an identify unknown components. Once identified, seek a driver from the manufacturers webpage. Win98 isn’t very good at detecting modems, and it may not be PNP compatible.

      • June 17, 2000 at 2:17 pm #3778230

        Modem Problems

        by ms04422 · about 23 years, 10 months ago

        In reply to Modem Problems

        Didn’t think about that. I found out the modem wasn’t PNP. Thanx!

    • June 10, 2000 at 1:40 am #3777797

      Modem Problems

      by dmiles · about 23 years, 10 months ago

      In reply to Modem Problems

      Installing modems with WIN98 is like hit and miss,Ihave found two options that have worked for me.
      1)Click Start-Settings-Control Panel,double click the Modem Icon,see what modems are installed on system,if not the modem you have,delete and click the add button,and it will go setup from floppy or cd-rom to locate drivers.
      2)Unseat the modem board from its slot and use anothe slot,reconnect and let the hard ware wizard do a set up of new hardware.
      Time consuming I know.

    • June 10, 2000 at 1:42 am #3777796

      Modem Problems

      by kevin.reed · about 23 years, 10 months ago

      In reply to Modem Problems

      Would recommend searching one of the many drivers sites to find updated drivers for the modem. If its an ISA one check to make sure it is using the same IRQ in both DOS and Windows. If not change the IRQ in Windows to match the one in DOS.

    • June 10, 2000 at 2:16 am #3777794

      Modem Problems

      by saihib · about 23 years, 10 months ago

      In reply to Modem Problems

      It sounds like your modem is not PnP. You’re going to have to tell Win98 what you’ve got. Make sure you have the drivers available. Another option is to install “standard modem”, that may work. Make sure you modem jumpers, if you have them, don’t create a conflict.

    • June 10, 2000 at 4:33 am #3777780

      Modem Problems

      by its a secret · about 23 years, 10 months ago

      In reply to Modem Problems

      The previous answers are good. In above fails try to add a comm port,. I have also seen some modems that require a com 5. Or switching the cables on comm 1 & comm 2 on the motherboard (if it is an older style of mobo)

    • June 10, 2000 at 12:42 pm #3777708

      Modem Problems

      by scalver · about 23 years, 10 months ago

      In reply to Modem Problems

      Before you go too much further, do you have anything showing in “Other Devices” in Device Manager? I’ve see this once in a while where Windows detects a device and sticks it under Other- then, no matter what you do to add the device in the right place, you have a perpetual conflict. If, by chance it is in “Other Devices”, choose it, click on properties, device drivers, update drivers. Good luck!

    • June 11, 2000 at 6:18 am #3777620

      Modem Problems

      by sham7usa · about 23 years, 10 months ago

      In reply to Modem Problems

      Dear Customer,
      First thing we want to is go to device manager,(settings/control panel/systems/device manager) click on the + next to modem and see if there is a yellow dot w/ an exclaimation mark in it.If so click on the modem and then click on the remove button. If the computer prompts you to restart click no. Then click ok in device manager to close it. The next step would be to remove inf files and how you do this is click the start button click on run and then type (c:\windows\inf\other) click ok. A window will open with inf files. You will then have to through them individually (they will open in notepad or wordpad)On the left hand side you will see Class= the ones you see with Class=modem are the ones you are looking for and when you do find them , close that file and then delete that file(highlight then hit delete on the keyboard) after you do that close all the windows until you get to the desktop again and click on the start button and click on shut down and restart the computer , the computer

    • June 11, 2000 at 6:21 am #3777619

      Modem Problems

      by sham7usa · about 23 years, 10 months ago

      In reply to Modem Problems

      sorry i got cut off
      the computer should detect the modem as a plug and play device, if it does not, you need to go to your bios and enable your plug and play.(as the computer boots hit the delete key and that will take you to your bios setup). You can also go to your control panel and double click on add new hardware and that will take you to add new hardware wizard, it will search for best drivers for new hardware , click next then put check mark in the specify a location (uncheck all other boxes) and then type specified path of the driver on the cd that came with your modem type (d:\driver\windows 95 or 98) click next and window should pop up with your modem click next another window should pop up windows has installed your new hardwareclick finish. It may prompt you to start your computer, you need to restart your computer.
      To test the Modem complete the following procedure:
      1. Click “Start”
      2. Select “Settings”
      3. Select the “Control Panel”
      4. Once you are in the “Control Panel” double cli

    • June 11, 2000 at 6:24 am #3777618

      Modem Problems

      by sham7usa · about 23 years, 10 months ago

      In reply to Modem Problems

      sorry about the customer thing just a habit
      5. The Modem needs to be on either COM Ports 3 or 4.
      6. If the Modem is on COM Ports 3 or 4, close “HSP Modem”
      7. Double-click “Modems”
      8. Click on the “Diagnostics” tab.
      9. Select “HSP Micro Modem 56 on COM x” (x being the COM Port).
      10. Click on the button that says “More Info”
      If the a window opens that gives you the COM Port, IRQ, AT Commands, etc. then the modem has been successfully installed in your computer
      If all of the above does not work try to move modem to another slot and repeat the steps above.
      You can also try changing com ports. To do that do the following:
      1. To change the COM Port for the MagicSurfer 56, go to the “Control Panel”.
      2. Click on “HSP Micro Modem”and select an open COM Port.
      3. Click “Apply” then “OK”.
      4. If they are grayed out, you need to uninstall the modem and put the mode

    • June 17, 2000 at 12:53 pm #3778243

      Modem Problems

      by martinqc · about 23 years, 10 months ago

      In reply to Modem Problems

      Try This.

      Boot system into safe mode and make sure there are no Extra COM or Modems showing up. I had an instance of hardware showing up in safe mode in the device manager and then not detecting in normal mode. Remove all COM ports and modem references in safe mode from the device manager (to include Wave devices for voice modems). If it is PnP, it might detect then. If it is PCI, then it is PnP. If it is ISA it probably has jumpers to set the active COM port for the modem. If that is so then you may need to set it up by hand. Here is a easy reference for typical COM ports

      port Address IRQ
      COM1 3F8 4
      COM2 2F8 3
      COM3 3E8 4
      COM4 2E8 3

      These are typical but not absolute.

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