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modem problems

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9 replies

by jucm

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I installed the drivers for my modem. But when I go to control panel>modem>diagnostics and click on more info... I get an error message ( The modem failed to respond. Make sure it is properly connected and turned on. If it is an internal modem or is connected, verify that the interrupt for the port is properly set ) This is the seconded modem so it isn't the modem. And I the modem is installed on COM1. Does this sound familiar?

9 replies

by alpha-male

Make sure that you don't have anything else configured on COM1. It is possible that even the external com port itself (set up in the BIOS) is causing the conflict. I would disable the port and then boot into safe mode. Make sure there is only one modem listed and no other devices are on COM1 (or COM3) - they use the same interrupt. Then reboot and try the diagnostics on the modem again...

Hope this helps! Good Luck...

by mmerritt

If none of the suggestions in previous answer 1 worked, you need to rule out any other conflicting devices in device manager first. Generally you are required to remove all modems in control panel-modems, un-install any related software/drivers, shutdown the computer turn off/disconnect all power to your computer and any other devices on the system and replace/add your new hardware. Depending on your modem you may have to install the modem software first before your modem can be detected, Readthe instructions first. One other thought, most of the newer modems are configured by default to communicate on COM 3.

by 14me24u

If none of the above work simply go into system /device manager/ then you should remove all modems. After removing them select refresh button/ and if it is a plug and play modem Windows will find it again and you can do a reinstall.Make sure you dont have any communications devices listed in a folder called OTHER in your system/device manager. If you do remove them also.
Good Luck

by jucm

your suggestion was similar to others and pretty much helped, thanx

by mravriestra

Still, if you have use all of the answers above check if your driver is the correct one, specialy if your using a conexant modem, you can try using the following page to find your driver http://www.modem-help.co.uk, or you can go to google to fin it.

by jucm

The driver was correct, it was the conflict between the serial mouse and the modems port settings. thanx for your help

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