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Modem Problems

By Patrick Horn ·
I have a pentium 75 with a 56k Diamond Supra Express ISA slot modem on board. When I run the diagnostics program in Windows, Windows tells me there are no problems with the modem. In control panel there are no conflicts with the modem, but when I go to dial an ISP, I get no dial tone and a window pops up that tells me there is no dial tone. The modem came out of another machine that it worked on. Do I need to go to an AGP modem? How can I fix this problem before I go out and buy a modem?

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Modem Problems

by TheChas In reply to Modem Problems

I know this will sound simple, but are you sure that you have a good phone line, and that the phone line is plugged in properly?

If the modem has both a line and a phone jack, the line from the wall plugs into the line jack, and a phone plugs into the phone jack.

Plug in a phone, and see if it sees the dial tone.

Another thing to check is that the phone line is wired properly.
You can get a simple phone line tester for $6 at Radio Shack.

Chas

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Modem Problems

by Patrick Horn In reply to Modem Problems

The phone line is fine. My problem is with the computer.

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Modem Problems

by Patrick Horn In reply to Modem Problems

Sorry, PCI as opposed to an ISA modem. Uh, no AGP modem......

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Modem Problems

by dmiles In reply to Modem Problems

This could be that you donot have the correct driver for the modem,go to manufacturers web site and find the driver to support the operating system installed

The other option would be to re-install the modem

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Modem Problems

by Patrick Horn In reply to Modem Problems

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Modem Problems

by mdelyea In reply to Modem Problems

Some PCI winmodems won't work on low end processors. It may be that your machine is to old to work correctly with your modem.

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Modem Problems

by Patrick Horn In reply to Modem Problems

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Modem Problems

by mfischer In reply to Modem Problems

Do this. On another extension (preferably a cordless phone)listen in whilst the computer tries to connect. You should hear a distinctive click as the modem tries to access the phone line. If you do not then the modem is faulty. You can also disable "Wait for dialtone" and listen to the computer dial. The tones should be crisp and clear. If you hear static during the dialing then the modem is the victim of a phone line power surge.

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Modem Problems

by Patrick Horn In reply to Modem Problems

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Modem Problems

by ddecelles In reply to Modem Problems

Try checking the Com port for your modem. It may be that the port you are using is not the correct one. Try uninstalling the modem and let Windows detect your modem to install again.

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