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Modem Problems

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14 replies

by patrick horn

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I have a pentium 75 with a 56k Diamond Supra Express ISA slot modem on board. When I run the diagnostics program in Windows, Windows tells me there are no problems with the modem. In control panel there are no conflicts with the modem, but when I go to dial an ISP, I get no dial tone and a window pops up that tells me there is no dial tone. The modem came out of another machine that it worked on. Do I need to go to an AGP modem? How can I fix this problem before I go out and buy a modem?

14 replies

by thechas

I know this will sound simple, but are you sure that you have a good phone line, and that the phone line is plugged in properly?

If the modem has both a line and a phone jack, the line from the wall plugs into the line jack, and a phone plugs into the phone jack.

Plug in a phone, and see if it sees the dial tone.

Another thing to check is that the phone line is wired properly.
You can get a simple phone line tester for $6 at Radio Shack.

Chas

by dmiles

This could be that you donot have the correct driver for the modem,go to manufacturers web site and find the driver to support the operating system installed

The other option would be to re-install the modem

by mdelyea

Some PCI winmodems won't work on low end processors. It may be that your machine is to old to work correctly with your modem.

by mfischer

Do this. On another extension (preferably a cordless phone)listen in whilst the computer tries to connect. You should hear a distinctive click as the modem tries to access the phone line. If you do not then the modem is faulty. You can also disable "Wait for dialtone" and listen to the computer dial. The tones should be crisp and clear. If you hear static during the dialing then the modem is the victim of a phone line power surge.

by ddecelles

Try checking the Com port for your modem. It may be that the port you are using is not the correct one. Try uninstalling the modem and let Windows detect your modem to install again.

by jdj522

I have that same modem installed in one of our home systems as a backup. Based on the information on the box and the manual, your processor, a P1 running 75mhz is not powerful enough to support the modem.

jdj

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