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Modem problems since downloading SP1

By taxlady1 ·
On 11/1, I download the SP1 for XP and a patch from HP required for compatibility with SP1.
Since then, my modem has been all messed up.

Fax service no longer works.

When I try to use my dial-up either for mail or Internet, I get Generic Host Services has encountered an error .... and mentions Svchost.exe. It then throws me off line. If I use my task manager, I see that Svchost.exe is running 4 times. One takes 20,000k of memory.
If I end that process (3 tries) and then check email or go online, everything works fine, but I can't disconnect without rebooting.

One more thing, I have a peer to peer home network. 2 computers running Home XP, 1 running Win98SE.

I've already tried updating the modem driver. That result wasno connection at all so I rolled it back.


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Modem problems since downloading SP1

by TheChas In reply to Modem problems since down ...

My first step for modem problems is to remove the modem.

Go to Control Panel, Modems, and remove ALL modems.

Re-boot, and allow Windows to find and install the modem.

This usually corrects the problem if the driver files are intact.

Sometimes, it helps to have the latest driver files extracted from the archive, and stored in a folder that you can direct the driver wizzard to use.

Even when installing a driver update, I have found it best to remove the modem, and point the driver wizzard to the new files.


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Modem problems since downloading SP1

by taxlady1 In reply to Modem problems since down ...

Already tried it, but tried again - no luck.
I believe something is incompatible, but can't figure what.

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Modem problems since downloading SP1

by dustyD In reply to Modem problems since down ...

If you are using your ISP's connection manager to dial up, try removing and re-installing it.
If you are using XP's dial-up, you might try removing it from Windows setup, and then re-installing.
Last resort, remove SP1.

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