More Outlook issues

By Sereniti ·
Well, we managed to take care of the "relaying denied" issues - thanks to everyone here for their input on that.

Now we're back to a previous timing-out issue on my boss's workstation that got distracted from because of the relaying denied message.

This issue is sporadic, but the errors happen more often than not.

"! Task ' - Receiving' reported error (0x8004210a): 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'
! Task ' - Receiving' reported error (0x8004210a): 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'"

Since there is only one workstation out of five on this network having this problem, our ISP has already disclaimed any responsibility, stating logically that their server cannot distinguish between workstations on our network.

We're wondering if this could be a firewall issue. There is a Cisco PIX firewall on our network, as well as a Windows firewall active on the laptop that's getting this error message.

Larry has decided that since his laptop only runs on networks protected by firewalls, there is no need for the local firewall on the laptop and will be de-activating it.

I'll update this query as soon as we determine what, if any, effect the firewall de-activation has. Meanwhile, any input someone might have is extremely welcome.

Thanks :)

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All Answers

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Have you tried upping the time that is

by HAL 9000 Moderator In reply to More Outlook issues

Allowed to wait from 1 minute to something greater in the Mail Client? You should find this under the Tools, Accounts Mail and then the last tag on the window that opens if I remember correctly . The default is around the 1 minute figure what happens if you reset this to 5 minutes?

Or you could always have a talk to your system admin as suggested by M$.


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At your suggestion, I tried it, but

by Sereniti In reply to Have you tried upping the ...

it didn't make any difference. Thanks for reminding me about that setting, though.

Now, here's the kicker. Everyone in our office is on the network, so everyone gets to the Internet the same way - through a Cisco PIX Firewall.

I'm able to receive email with no problem from the same POP mail servers that Larry uses, so it's not the server or the network (or so I thought). The only difference is that Larry's computer also has Windows firewall on it, so that MIGHT be the culpret, but he worked with that last night and couldn't get it to make a difference.

From a command line, if I run tracert, all 30 hops time out. Same for That's from a command line on every computer on the network, not just Larry's.

Same with a ping - every packet times out.

If I try it with, same time out issues. In fact, there's not been one URL that I can ping or traceroute to. And yet, we can all access the Internet equally the same, and all but Larry can send and receive email from the same mail servers he's having timeout issues with.

I'm calling our ISP after lunch to find out why we can't ping or traceroute anywhere.

Here's what we did today.

1. Backed up all his mail settings.
2. Uninstalled Outlook. Rebooted.
3. Reinstalled Outlook. Rebooted.
No change.

After lunch, we will remove both mail accounts, reboot, add one back in, reboot. If the one works over the course of an hour or so, we'll add back the other and reboot.

If none of that works, we're throwing the laptop out the window and starting from scratch!

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Maybe you could suggest to Larry

by HAL 9000 Moderator In reply to At your suggestion, I tri ...

That as he's broken the hardware and breached the Companies Computer Usage Policy that he start to look for another job like yesterday. Nope I didn't think that, that would work but it's worth a try.

Actually as everything else is working properly I would just perform a straight Backup of all of the data involved and reload the system after wiping the HDD with something like Boot & Nuke from here

Also check the software load and make sure that there are no strange pieces of software loaded as they may be causing problems.

And the humour was only injected to try to lighten the load as I know that by now you are tearing your hair out wanting to know WHY!


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