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  • #4211294

    Mouse won’t scroll in browsers (despite trying all sorts of fixes)

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    by brennan2004 ·

    Problem:
    Mouse won’t scroll in browsers, but it will scroll normally in MS Word.
    Related: Mouse pointer has an extra semi transparent icon alongside in the form of a mouse wheel

    Setup:
    Desktop HP PC Intel I5
    Running Windows 10 Pro build 19045.3930
    Simple generic mouse
    Mouse driver : HID – Compliant mouse

    Attempts to resolve:
    Tried three browsers (including Chrome & Edge)
    Following other posts on the internet, I have altered various settings in Windows Settings
    Swapped out the mouse
    Deleting the device driver
    Ran checks on the health of Windows

    Ran a clean boot-
    Scrolling resumed in a browser.
    I then tried to identify a particular service that might be responsible, but after much effort I could not narrow it down to any one service

    Any help to resolve this would be much appreciated

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    • #4211295
      Avatar photo

      Reply To: Mouse won’t scroll in browsers (despite trying all sorts of fixes)

      by birdmantd ·

      In reply to Mouse won’t scroll in browsers (despite trying all sorts of fixes)

      Have you checked that your drivers are up to date? I know that you have a “generic” mouse, but you should check that. What type of interface does the mouse use (USB or wireless for instance)? Did the other mouse experience the same issue? Any recent system updates?

      • #4211302

        Driver updates

        by brennan2004 ·

        In reply to Reply To: Mouse won’t scroll in browsers (despite trying all sorts of fixes)

        Thanks for you prompt reply
        Windows Update is now reporting that all drivers are up to date – but there is still no change to the reported behavior
        Both of mouse’s used are wired USB connected, and changing the mouse did not make any difference

        • #4211311
          Avatar photo

          Reply To: Mouse won’t scroll in browsers (despite trying all sorts of fixes)

          by birdmantd ·

          In reply to Driver updates

          Have you tried using a different USB port on the computer to connect the mouse?

    • #4211333
      Avatar photo

      Reply To: Mouse won’t scroll in browsers (despite trying all sorts of fixes)

      by kees_b ·

      In reply to Mouse won’t scroll in browsers (despite trying all sorts of fixes)

      Does it happen also if you boot in Safe Mode? Even Safe Mode without networking would be fine to test that, since you should be able to go into the browsers setting pages.
      If so, it’s some background program or service indeed.

      Does it happen also if you do a clean install of Windows? If so, it’s a hardware or driver issue. If it works in a clean install, it’s some program you installed yourself. Build up your usual environment gradually and see where it goes wrong. That’s the culprit.

      • This reply was modified 4 months ago by Avatar photokees_b.
      • This reply was modified 4 months ago by Avatar photokees_b.
      • #4211358

        Safe mode

        by brennan2004 ·

        In reply to Reply To: Mouse won’t scroll in browsers (despite trying all sorts of fixes)

        Thanks for your suggestions
        First, changing USB ports made no difference
        Second, Running Safe mode without networking and opening an html file came up with scrolling working and a standard pointer
        Third, I went back to the services tab conscious that I may not have given the computer time to fully start up yesterday. So I unticked roughly half the services each time, but the result was same – the problem still persisted.

        As for a clean install, that is a quite a long and involved process which I would like to avoid if I can help it

        • #4211375
          Avatar photo

          Re: safe mode

          by kees_b ·

          In reply to Safe mode

          Yes, I can imagine you want to avoid a clean install.

          Compare the programs (like your antivirus, any “optimisation” program, whatever) and services running your browser in normal mode and in save mode. It’s likely that one of the programs or services that runs normally and not in safe mode makes the difference. Then set those services to “don’t start” and remove the option to run those programs. It might be fine then. Or not. Then I’m afraid a clean install is your last resort.

          Microsofts sysinternals Autorun is a good tool to temporarily block the “automatic” running of programs at boot. Free download.

    • #4211941

      Reply To: Mouse won’t scroll in browsers (despite trying all sorts of fixes)

      by akbarkhanblloch28 ·

      In reply to Mouse won’t scroll in browsers (despite trying all sorts of fixes)

      It seems like you’ve done a thorough job investigating the issue with your mouse not scrolling in browsers on your HP PC running Windows 10 Pro. The fact that scrolling works normally in MS Word but not in browsers suggests that the issue may be related to specific settings or services that are affecting browser behavior. Since the problem is temporarily resolved during a clean boot, it indicates that a third-party service or application might be causing the conflict.

      Here are some additional steps you can take to try and pinpoint the cause of the issue:

      Selective Startup:
      Perform a selective startup instead of a clean boot. This involves disabling startup items and services one at a time to identify the specific culprit. You can do this through the System Configuration utility (msconfig).
      Press Win + R to open the Run dialog, type msconfig, and press Enter.
      In the System Configuration window, go to the Services tab, check the “Hide all Microsoft services” box, and then disable non-Microsoft services. Apply the changes and restart your computer.
      Gradually re-enable services and restart the computer each time until the issue reoccurs. This can help you identify the problematic service.

      Browser Extensions:
      Disable browser extensions one by one to see if any of them are causing the scrolling issue. Some extensions may conflict with mouse input.

      Update Graphics Drivers:
      Ensure that your graphics drivers are up-to-date. Visit the official website of your graphics card manufacturer (NVIDIA, AMD, or Intel) to download and install the latest drivers for your specific model.

      Windows Update:

      Ensure that Windows is fully up-to-date by running Windows Update. Sometimes, updates can address compatibility issues and improve overall system performance.

      Check for Windows 10 Issues:

      Check if there are any known issues or updates related to Windows 10 build 19045.3930 that might be causing the problem. Visit the Microsoft support website for any relevant information.

      System File Checker (SFC) and DISM:
      Open Command Prompt as an administrator and run the following commands:
      bash
      Copy code
      sfc /scannow
      dism /online /cleanup-image /restorehealth
      These commands can help repair corrupted system files that might be affecting the mouse behavior.

      Create a New User Account:
      Create a new user account and check if the scrolling issue persists in browsers. This can help determine if the problem is user-specific or system-wide.

    • #4212672

      Reply To: Mouse won’t scroll in browsers (despite trying all sorts of fixes)

      by thekingkhan311 ·

      In reply to Mouse won’t scroll in browsers (despite trying all sorts of fixes)

      A clean boot resolved the issue temporarily, suggesting a conflicting program. Try using the process of elimination to identify the culprit. Systematically restart service programs until the scrolling issue returns, then pinpoint the last addition/activation.

      Note: spam link removed by moderator.

      • This reply was modified 4 months ago by Avatar photokees_b.
    • #4212685

      Mouse Scrolling Issue:

      by foizasadique1234 ·

      In reply to Mouse won’t scroll in browsers (despite trying all sorts of fixes)

      It seems like you’re facing an issue with your mouse not scrolling in web browsers, and you’ve tried various fixes without success. While the issue might not have a direct connection to free HRMS software, I can provide some troubleshooting steps for the mouse scrolling problem, and then we can relate it back to HRMS software.

      Troubleshooting Mouse Scrolling Issue:

      Check Mouse Hardware:
      Make sure there is no physical damage to the mouse, and the scroll wheel is functioning correctly. Try using the mouse on a different computer to see if the issue persists.

      Driver Updates:
      Ensure that your mouse drivers are up-to-date. Visit the manufacturer’s website to download and install the latest drivers for your mouse model.

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