M.S. not intrested in support.

I think it's funny that everyone is blaming MS for what is really poor training of Call Center employees.

Microsoft out-sources most of it's call center work, companies such as Client Logic and others higher college kids or people with little or no computer experience, who sit there and read a script. These people are not techs. Same thing with the MSN Customer service complaint. The rep couldn't transfer you because there was no way for your call to be routed to the other call center that handles Office products, chances are they were farmed out to a different call center company.

You're generally, unless it's a Server/Enterprise or some other high priced corporate product question, talking to someone working for a call center not Microsoft, from what I understand the higher level corporate software is still handled by MS)

I realize that these people are representing MS, but that's what happens when you start outsourcing all you work.

That's big part pf the reason that Dell moved all their mid to large level corporate call centers back to the US from India, they were losing mid to large corporate clients over the outsourced call center issues not being handled satisfactorily.

I don't think that's an unreasonable request.

The cost of the software has two components: (1) the cost of development and reproduction and (2) the cost of support. Why not break out the cost of support, add a bit as a penalty for not buying the whole retail product in the first place, and charge that as an upgrade to a fully supported version.

You know in this case, he probably should've purchased a full retail version - BUT: On your last computer purchase, were you offered a deal whereby you could purchase a full retail version of your OS (at a discount over the full retail box - remember that you already paid for the OEM software)? Ever call your OEM vendor? Were you happy with their answers?

Remember that until quite recently PC vendors COULDN'T sell computers without including an OEM license for Windows of some flavor on them, if they wanted to include OEM Windows on ANY of their machines.

I just went through quite a round with a major computer manufacturer (or should I say assembler? - they don't really "make" anything, they are really VAR's - value added retailers) trying to get a defective dimm module replaced that has a lifetime warranty fully supported by the original manufacturer. I am still not certain the transaction for a replacement dimm will fully complete, it has only taken 6 months of haggling (after awhile it gets to be the principal). I have plenty of expertise in building my own system and will do so in the future since support is really non-existant unless you are willing to pay the money to sign up for a service contract. That is tough to justify when you do most of the service yourself anyway. What is worse was their tech support and their supervisors. When I got them on the phone the first time they insisted their diagnostics were the only ones that worked and there was nothing wrong with the module. I ultimately proved them wrong and feel bad for those folks that are not computer engineers when running into problems like I did. I bought from this vendor because of price. It is hard to assemble your own computer and purchase software for it and beat the prices of the various manufacturers. The overall cost however is hidden in the service contract you should sign up for to continue the protection their suppliers offer on the parts sold to them.

So not only does hardware service suck, software does too. MS$ is interested in one thing and one thing only - maximizing their dollars.

All Linux needs is better driver support from hardware manufacturers and support from software applications. We are seeing more cross-platform scripting, I hope the trend continues. If it does, MS$ will be toast.

---GO Penguin GO!

I?ve seen OEM copies of original M$ software sold off the shelf by a reputable vendor.... and no they were not in a fancy box. It seems that we have been manipulated by the marketing guru's on the idea that the bigger and fancier the packaging, the better and higher quality the product. It's part of the age-old marketing strategy called conspicuous consumption... and for the buyer it's a psychological way of setting ourselves apart and above the unwashed masses around us.

Richard

Do you really expect any help from the guys who still can't get it right.
lil Billy's bugware has NEVER yet released anything but Beta versions. And heaven forbid you try to read the EULA you'll find that out for yourself. gates, et.al are not out to make software that works, they are just out to make money. And as it seem they don't care who gets burned in the process. So go try Linux, at least you'll know from the start where they stand.

Hey Hal...

If Microsoft had their way they would try to buy the license your soul... and unless you followed the EULA (their Bible) they would be the final arbitrator as to whether you fried in hell or ascended unto the heavens.

So I guess I'm gonna fry in Microsoft hell cause just downloaded my copy of Ubuntu the latest distro of Linux from South Africa... awesome piece of work.

Keep on a truckin....

Richard

Switching to Linux might be a very good idea. If you don't have any particular reason to stick with OSes produced by Microsoft other than familiarity, and you have enough of an affinity for computers to be willing to learn a whole new way of doing things, Linux is probably the way to go for someone looking to overcome the sorts of issues you describe.

If you do decide to give Linux a whirl, I recommend using Google to locate your local area LUGs (Linux User Groups) and sign up on one or two LUG mailing lists. A good LUG is an invaluable resource for Linux users, and provides far better support than I've ever had, or heard of, from Microsoft for their products. In fact, depending on the LUG, you might even be able to get support for the occasional issue involving MS products.

It seems to me that as long as you have a legal licensed product then they should be obligated to provide support during the active life of the program.
It has been my experience that Microsoft does not want to deal with small businesses or individuals who buy their products but only with large organizations. I would suggest buying your MS software from larger businesses to avoid this problem or do without Microsoft altogether. Don't expect them to help you the individual. All they want from us is to test their products for them and do it free as well as pay them for the privilege of testing their latest creation.

I have read threw most of the replies here, and every one seems to be missing the major part of the problem. No amount of money could go into testing the product so that it would not have any errors? allot of the problems come from people who do not know that they are doing clicking around and fooling with stuff witch they should not. Or people who purposely create hostile coding. When you look at the mass amount of people who use MS products compared to the number of people who really do have problems. you will notice that MS is doing a decent job. With every one saying Ohh linx here I come. they don't understand that no one is attacking linx isn't because it is better, but because there isn't a face to it. there is no one to attack. its like Hitting air. what will that accomplish. same thing applies for people writing software. MS has taken steps to make sure that people are creating software that will work with there products. haven't you seen the little Designed for stickers on products?

If MS gives support for all of its software do you know many jobs that we destroy? Dell call centers would be no more ( granted I think we need to bring them all back to the USA not just corporate) Compaq, HP too. not to monition the constaltiant's the support the products, the biggest MS customers aren't the end users. it is the Techies who support the crap they cant handle and do have the money to research. such as will this software that was written 10 years ago with with XP along with sound card that manufacture didn't even create proper drivers for work?? the only way to stop the problems would be to have ONE company make all of the computer products then there would be no issue with conflicts and errors and support because you would be going to one place.

You get what you pay for, but that doesn't mean that paying more gets you a better product. Dealing with Microsoft for years has taught me that.

If you pay more for something based on advertising hype, you'll probably get nothing but advertising hype. Yep, you get what you pay for. That doesn't mean you get what you THINK you're paying for.

It's advisable to shop around for good value for your dollar. The point there is to get good quality materials for low prices, obviously. Your mistake seems to be in thinking that paying less automatically renders the product inferior. The mistake the originator of this discussion made was in getting a cheap price without investigating the product to see if it was worth buying.

Getting good deals that are more than worth the money spent requires being informed. Thinking that buying something that costs more just because it has a big name on it will get you good value for your money isn't what I'd call "informed".

Honestly, I think most of the people, if they couldn't find an OEM version of the OS would probably just pirate it. Some, maybe 20%-40% might purchase the retail. But MS is more interested in overall bottom line.

And OEM means less phone support, less staff, so it works out in just about every way for them to prefer OEM to boxed retail.

It would seem that as long as you possessed a legal copy of a Microsoft product, that weather it was OEM or retail, they are responsible for support.
Next time try asking for a supervisor/manager, and restate your issue. If they also wish to deny you support... ask to speak to there legal department. You will probably get some cooperation.
An alliterative is to go to Microsoft's web site and register as a VAR or Reseller. These partnerships will allow you support with OEM products.

Good luck.

While I recognize the business aspect of what Microsoft is doing... I would think, in the great capitalist world we live in :) they would offer an alternative... like buying Tech support etc.. instead of just saying they won't help.

For what it is worth, to this day there are certain companies I won't buy from because of problems like this. Situation were I felt the company didn't care about their business or helping the client, just getting the clients money. Interesting enough, some of those companies aren't in business anymore, other are, but they sell different products, etc.

Mopst of the corporations out there provide inadequate support. I'm an A+ technician with about 25 years of experience. It is rather sad that we cannot get support from these companies.

I have a small home based computer repair business and run into this type of situation always. There are plenty of great small business techs that will help you around the problem visist my site @ http://www.angelfire.com/co4/pmservices or feel free to email your questions to plockit007@aol.com

Please remember to tell me who you are as I get lots of email from all over the U.S.

Happy Computing to All of us

Phil
P&M Services Computer Repair

Let me guess. You did not read the End User License Agreement?

You folks have to understand that if you buy a power cord and get the latest operating system for 30 bux, that that is the support that you get.

Does this mean that there is a lack of support? If you were a PC vendor, No. If you are one of those who bought it and then later are complaining cause you get no support, No.

This is one of those situations where you forget one small thing: You get what you pay for. The product support is free if you bought the retail product, and if you buy the OEM version, you notice that it is a heck of a lot cheaper, and the manufacturer of the product is the support.

You got what you paid for.

MS hasn't been interested in support since windows 3.1. No surprise, Welcome to our world.
IF you HAD a CD Key from a major vendor, Dell, Gateway, HP, etc. Then they would only have handed you off to that VENDOR. You need to understand, MS is only in the business of SELLING SOFTWARE, NOT supporting it !!.
When computer vendors started puting the information phamplet IN the BOX, that explains HOW to UNPACK the BOX. And operating system Installation notes/manuals on the CD. Which requires you to have a SECOND WORKING PC in order to read the INSTALLATION manual. You should have seen the writing on the wall, that "YOUR ON YOUR OWN".
With little or no help from the vendors.
With most of the future software design and PC support being sent offshore, don't expect it to get better. This is as good as it's going to be.
If you doubt my offshore remark, look around, how many HARDWARE designs do you see being done in the USA. Not many since the early 70's. You can probably count them on one hand. The US gave away all of it's electronic hardware mfg & development work in the 70's. And with the Internet, software & support are going FAST. I back up those remarks with 30 years experience in the industry.
To further this, MS has developed a scaled down cheaper version of it's OS's to sell in 3rd world countries. So they will have future programmers & support people willing to put up with anything and still work cheap !

It has happened that time we has the backoffice installed on a NT server, and SQL2000 has just arrived on the market. To install the SQL, I was obliged to upgrade the browser and, doing so, the control pannel to configure all the backoffice services stopped to respond, replying that the browser version is incorrect and showing an url that I could download a servicepack to fix it. I got another machine, accessed the url they told, and for my surprise, the answer was: file not found! I spent 15 calls to support, sending me since pages that has no links, but an excuse, to others they even know what for about. On that 15th call, I beg to the operator to view for herself that the link she asked to click returned no file; Finally, she replied: Sorry, but we, from Brazilian Microsoft Helpdesk, do not have access to the web!
Never more I'd contected the support!

Microsoft must love guys like you.
You first buy their product and then when you try to sell something which YOU already paid for, you aren't allowed to because the "EULA" won't let you.

Give me a break.

If I pay for a TV and then decide to sell it six months later, I have every right to do so because it's MY personal property that I have paid for.

If I buy Windows XP and decide six months later I no longer want it, guess what I'm going to do? I'm going to sell it because I paid for it, and it's MY personal property that I have paid for.

They should sell Windows XP Pro with support version for $50 maybe and a non-supported version for free.

Cause for me, that's all it's worth.

I bought my XP Home from a general wholesaler called "Game" who know SWEET NOTHING about PCs but I thought I was buying an original Microsoft CD it being halogrammed an' all. Had the same stupid response when I needed technical help from MS Johannesburg. MS is a failure to it's customers.
We made BNill rich, now he don't know us...

I hate to break this to you, but you don't 'own' anything when you buy software... you purchase the right to use it, hence the name 'License'. The owner of the software product allows you to use it, so long as you agree to the terms *they* spell out.

So, can you sell it, legally speaking? Not unless the terms of the license say you can transfer it to someone else. You never actually own the software.

Incidental MS wording in that letter read something this "The Software is licensed to "ORIGINAL HARDWARE ONLY" and their staff could not explain exactly what they meant by "Original Hardware!"

I don't understand why people get confused from wording like the one above. the ORIGINAL HARDWARE refered to the original box (PC) in which the OEM WIndows version was installed in. That means that you can not installed a Windows license which came with a PC into another PC since that second PC in not the ORIGINAL HARDWARE.

Quite simply, you are asking for something to which you are not entitled. If you were sold the OEM CD on its own, then you were buying it from a shonky operator as OEM software is not to be sold in this way. If you bought it with some qualifying hardware, then the responsibility for support lies with the company that sold you the hardware. It's pretty clear.

You may have a case to feel aggrieved with the dodgy dealer who sold you the software (sounds like there could be a good reason they are no longer in business), but I can't see how Microsoft is at fault. I find it extremely irritating when people take the cheap and shonky way around things and then bleat when that action comes back to bite them.

Having recently worked out at Microsoft I thought you might like a view from the inside.

When MS licenses an OEM to resell Windows that OEM has license to alter the source code to work better with their proprietary BIOS and hardware. Yes, you can get better prices on "grey market" software and hardware, but the price you pay is having to support it yourself because you can't go back to the OEM since you're not using the OEM's software with the OEM's hardware.

For those who don't know, grey market is the term used when a OEM agrees to purchase a huge number of licenses (or CPUs, not sure about anything else) on a monthly basis to secure the largest volume discount they can get. When they don't use all that they purchase for a given month they dump it on retailers at cost. This savings is passed on to us, the savy geek shoppers. However the disadvantage, as I mention above, is that (with software anyway) we are unable to get support on it.

For the record, I have found that help desks are able to either resolve my issue right off (it's a known issue) or they're worthless. Only rarely have I had a help desk successfully troubleshoot an issue faster than I have done it myself. So I personally don't feel I lose much by purchasing an OEM copy. As always, YMMV.

Really invaluable sites.

Thanks VERY much

Vic Warren

First error: A vendor selling the OEM software as retail product, second error: purchase of same without being told the consequences, third error: MS for not supporting the OEM product in any degree when purchased in error.
The problem occurs when a vendor has to liquidate his liabilities, and MS-software is one of those. (sadly he can't return them for refund.)

Have you tried Linux? I am totally Linux at home and have convinced several people at my workplace to switch from Windows. I can work with most Microsoft documents, one exception being customized Excel spreadsheets (using VB Macros).

Although I admit to being more technologically savy than many users, my wife also uses Linux on her computer and she doesn't claim to be more than an average PC user.

Perhaps it is time for you to look at some of the Linux distros.

It doesn't matter if it is a DELL, HP, Compaq, Gateway, Build it yourself. They all come with OEM software and the support is from the manufacturer. Then you get in the middle of it's not the software it's the hardware and the hardware folks saying that it's not the hardware it's the software.

As an OEM, I find that most often the answers are on the microsoft support knowledge base. But get answers that arent' there from OEM newsgroups.

I am a Home-Tech,I've gone to many homes where something had gone wrong with the system and when they called the store from which they bought all they got was "Bring it back and for a "Fee" we'll fix it for you".
Then they usually just do a quick re-install and charge outrageous prices. I get very upset when hear this kind of crap going on. When a person buys a Computer System from the "Store", they should certainly also get every disk that goes with making that system work,including the Windows version installed. Now,Firms even have "Store Disks" with Multiple Windows versions so as to make the installation easier. When I explain this to people, they"naturally" get very upset.Selling a Computer with the Software is in my opinion the same as selling the care with out the spare tires. I don't consider it an honest policy and deplore firms that do this type of business. Microsoft is the worst because it make's no effort to find out if the OEM they sent for distribitution actually went out or if it's being used to rip off clients"as is usually the case". Microsoft is as much to blame as anybody in this little "SCAM BUSINESS" because unless you've paid their unbeleivably outrageous and inflated prices, you're not worth anything to them.So they ignore you and hpe you'll go away.Whenever possible I always advise the client,"Make SURE" that all the Disks "including Microsoft vrs" comes with the Computer or go somewhere else because, given the opportunity these guys "WILL" rip you off. It's not popular but it's the truth. I think it's a scam way of doing business and should exposes to novices loud and clear. It's one thing to say "Buyer Beware", but you can't "Beware if you knowledge is limited in the first place.The average Customer is not a tech, they're just people who want to own a computer and should get far better treatment from our industry.Especially MICROSOFT. AS for those of us who build our own Computers from the gound up,we're on our own, expect no help from Microsoft and the like minded.
Unfair but True.
Thank You for your attention.
Aaron A Baker

Congratulations, you now KNOW why OEM packages cost less.
Microsoft is being absolutly reasonable here.
They sold the product with a deep discount as the OS for a PC built by someone who INTENDED to build and operate their own PC and support their users/customers themselves. There is no
Their System Builder OEM program is avilable for support (the knowledge base anyway) as well as hundreds of megabytes of other web accessible information.
They would be shooting themselves in the foot to offer the same support to OEM customers as those who paid full retail for the package. Especially when that tech support is what those retail customers paid a premium to have avilable.
Microsoft's OEM program is no doubt a surprise for anyone who'd not worked with them as an OEMSystem Builder in the past, but it's worked this way for a couple of decades with some success.
Even the big PC builders have the option of providing the retail pack and letting their customers contact MS direct with full support.
Choosing to take advantage of their OEM/bulk purchase discounts comes with a price.
They, much as I feel for you and your troubles, are NOT the weakest link here. Knowing what you were NOT paying for when you got that great price on the OS would have been a good thing.

It has been just under 10 years since I bought my first computer and I realized on my first tech support call that the company known as Micro$oft did not have worthwhile tech support, and the sooner I could get off the telephone with the idiot I was talking to, the sooner I could apply worthwhile problem solving techniques (whatever resources I could find on my own) to the problem. I feel sorry for people who don't get deeper into things themselves, in a way they are losing out. Then again, they are always calling people like you and me to fix simple (and not-so-simple) things for them. I also learned that first time not to buy name brand computers anymore (they are better now, but I would still rather build myself). As the original post indicated, there is one other area in which to be careful, and that is the acquisition of software! Some lessons are cheap, and some lessons come from the bargain bin (sorry).

Now if only I could make my own laptop...

The Dell notebook I recently got was unable to send e-mails more than one word long.

Calling MS brought me the same answer than the one kevg got.

Dell has been unable to give me a right answer (even the in-depth support failed).

Fortunately a forum on the web explained a XP patch wiped out a MTU DWORD parameter in the register.

Restoring this DWORD parameter restored the ability to send e-mails.

Thanks forums. Support pros, you're fired.

Your reported experience is suspiciously lacking in detaqils. The fact is that over the last three years, Microsoft has implemeted an AWESOME support system. Along with a number of other American Corporations, they have discovered that Customer support is a PROFIT CENTER -- NOT a cost center! I am a software developer who has made a fortune by building on the output of Bill Gates' brilliant mind. I have made use of MS Support on HUNDREDS of occasions and on all but about three occasions, it waa absolutely world class! I know hundreds of others who report the same experience. Are you sure your conclusions do not result from a built-in bias against Microsoft?

I could tell you some absolutely true and accurate stories about MS support techs going WAY beyond the extra mile to help me and my users. Just ONE example was when I was got a call back from an MS Support tech on CHRISTMAS DAY! He said that they were closing down the office for Christmas but he wanted me to have access to him over the holiday if I needed it, so HE GAVE ME HIS PERSONAL CELL NUMBER!

Funny, that sounds exactly like the internal support here. I have spent an hour on the phone with them telling them that a print server was down, and they needed to contact the print server team. It made no difference that I am deskside tech, they kept wanting to netmeeting in and troubleshoot a local printer problem. Even when repeatedly told that all the printers in the building were down.
After about an hour I was able to track down a print server person and I hung up on the helpdesk and the problem was fixed with a spooler restart.

bear in mind that I'm not in the USA, so I've never hear of "Best Buy or CompUSA" or even seen a Warmart.
It did come in a sealed packet with CD KEY, logo, ect.

I've just completed the MSCDT course, haven't done the exam yet btw.
On the course it came out that I could move the software to another m/c, phone M.S. explain and they would give me a new number

MS used to provide free e-mail support to all Partners regardless of documented sales and to registered OEM System Builders. The free service was discontinued several years ago to small shops like yours truly here. The big MS software buyers still receive free support via the Partner program.

Very small businesses in rural areas get it stuck to us by the phone company, utilities, local tax man, and many others. Guess MS just wants to join in the fun.

Dalton

The problem here is Kevin bought an OEM version from a Ratail point. MS has never authorized the sale of OEM versions of Windows over the counter, and anyone that is selling them that way are probably breaking the law. Had he had a retail version of Windows hed have gotten support.

Lee

The terms and conditions for "support" are becoming more and more agressive each time. They don't care about you: they care about your money.

It's best explained in the next link:
http://www.euronet.nl/users/frankvw/rants/microsoft/IhateMS_7.html

What else is new? Anyone who expects suport for any software from Microsoft is dreaming in techolor. There is no warranty worth a damn from the greatest extortionists in the world. Get a book on XP if you want help. Could you imagine buying anything else without a detailed user's manual? Open a retail package of any operating system ever built and all you get is a disk and maybe a quick installation guide of 2 pages. Even my toaster has a better manual.

But my toaster doesn't need me to go through product activation every time I change brands of bread, yet Microsoft does.

Yes, I was given the wrong product. Yes I paid a lot of money for it, just over 1200 bucks if I remember right, which is a LOT of beer money.
But the orginal idea of the post was, what happens when you buy a new machince that has the OEM product on it. The store goes bang, as computer stores tend to nowdays. What support is there for the user?
Saying turn to TECHREPUBLIC for help only works if you are a member. If you are a normal end user then what support does one have?
When I posted this in Feb. there were 4 or 5 posts and I'lled totally forgoten about all this untill I logged in the other day.

BTW, I had a diffrent email address to now.. Just to add to the confusion.

When I assembled a computer I was presented with an error message telling me that "Device 6" was missing.

Well a long look through the material that I had bought from M$ and as long a look through their knowledge base failed to inform me what exactly Device 6 was. So I rang M$ and was promptly told that Device 6 was the CPU! Which was fitted correctly and testing perfectly.

But when I asked how a computer could display an error message without a CPU installed the person at M$ had no response.

After much trial and error it turned out to be a faulty Ram Stick but it was only a problem after Windows was installed as all the tests that had been done prior to loading the system passed it as working perfectly.

While we OEM builders are paying for a service from M$ we are receiving very little in return.

Col

Did not recommend that retailers sell OEM product with some hardware any hardware.

There are quite a few retailers selling OEM with something as simple as a generic mouse or sound cable for a CD ROM Drive.

Last time I walked into a retail outlet they had one copy of the retail version of Windows and thousands of packaged copies of Windows with a mouse shrink wrapped with the install CD's. The same applied to all the other M$ software.

I think it is more to the point in saying you get what M$ wants to sell you rather than you get what you pay for!

Col

Others like Corel are not worried about the original source of the product they want to help you as much as they can.

With all the software vendors that I've dealt with it is only M$ that gives virtually no support, treats you like an incompetent fool who's first course of action is to ring them at the first sign of trouble and wants to charge you for the service.

Currently I'm an OEM builder and I only ring M$ support when I feel I need some pain as they are always my last resort in every case. I've been working IT for longer than I care to think about now and personally I'd prefer to attend a dentist than ring M$ support for even something as simple as a product key change which was required when SP1 was released. Currently I live in fear of what will happen when I roll out SP2 onto all my customers units as there are bound to be unforeseen problems that M$ knows absolutely nothing about. When SP1 was released we all considered it a big chunk of code to install without potential problems but SP2 which is up to 266 MEG is far more like a rewrite of the basic XP OS than a simple patch that SP1 was!

At least as an OEM system builder I have a direct line that is supposed to offer far better service to me and my company than the general support line but I've found this service to be sadly lacking and generally I end up not only fixing the problems that I run across but informing M$ as well.

Col

Encouraging retailers to sell OEM with some hardware.

When third party companies start writing software that runs on Linux or a company comes out with a product like Win for Lin that actually works with all current code written for Windows Microsoft will see the bottom drop out of their market. Currently most companies are forced to use Windows only because the software that they find necessary will only run on Windows.

Once they have a viable alternative I'll bet you'll see them voting with their feet and choosing Linux over Windows at every opportunity. Currently Microsoft is claiming that the "Total Cost of Ownership" is greater on a Linux system but if you look at their figures they use OEM M$ prices to make their fudged figures look as if they actually work.

Col

At a Partners Meeting several years ago it was M$ AU marketing manager who told the assembled audience that they could sell any OEM product as long as they where selling some hardware with it. He suggested a mouse as they where cheap and most likely would be needed at some time in the future.

Currently we have retail stores here and I do not mean the small computer stores but the big chain stores selling prepackaged OEM software shrink wrapped wit a mouse. You can just buy Windows or Windows + Office and any other M$ software that you want. So for nothing more than the cost of a generic mouse you can buy a full set of OEM M$ software.

But the funny thing here is that while you can buy OEM Software you can not buy OEM Microsoft Hardware like the keyboards and mice combo's or joysticks unless you are buying a complete computer.

Col

It is any hardware so you can buy a generic mouse and a full set of Microsoft OEM Software.

Col