MS Outlook 2007 wouldn't save emails sent out

By Healer ·
I have checked the setting and it is correct as to saving all emails sent out but it is not doing it at present. I am going to re-install or repair the MS Outlook 2007 hoping it would solve the problem.

Is there a registry record I can check or manipulate to overcome this problem or any other way to get the feature to happen?

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All Answers

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Need More Information

by Hillyman In reply to MS Outlook 2007 wouldn't ...

Who is your email provider?

(MSN, Hotmail, GMail, other...)

What protocol are you using to check your email?


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It is

by Healer In reply to Need More Information set up as pop3.

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Create a Parallel Profile for Troubleshooting

by Hillyman In reply to It is

Based on your original post, I am assuming you have already done the following:

Tools > Options > Email Options > Checked the "Save copies of messages in Sent Items folder" option

If that is the case, you may have a problem with your Outlook profile. Since Outlook allows you to create more than one mail profile, why don't we leave your current profile alone and create an additional profile for testing? If the new profile works properly, we can migrate your Outlook items in the next step.

First make sure Outlook is closed, then open the "Mail" setup utility in the Windows Control Panel. Click "Show Profiles," then "Add." Enter a name for the new profile, like "OptusNet," and click OK. Instead of having Outlook automatically determine your settings, check the box next to "Manually configure server settings or additional server types" and click Next. Enter your name and email address, set the account type to "POP3," set the incoming and outgoing mailserver names to "", enter your email username and password, check the "Remember password" box, then click on "More Settings." Change the Mail Account name to something like "OptusNet Mail." Click on the "Outgoing Server" tab and place a check in the box next to "My outgoing server (SMTP) requires authentication" and "Use the same settings as my incoming mail server." Click OK. Click on "Test Account Settings" to make sure you entered the settings properly. If so, go ahead and click Next and Finish. You should now be back at the "Mail" dialog box. Click on the "Prompt for a profile to be used" radio button and select OK to finish the profile setup.

Now go ahead and restart Outlook, making sure to select the new "OptusNet" profile when prompted. First, make sure that "Save copies of messages in Sent Items folder" is checked by going to Tools, Options, then Email Options. Next, fire off an email and see if a copy was stored in the Sent Items folder.

If all is well, let me know and I'll help you migrate the Outlook data from the old profile into the new one. After that, all you have to do is delete the old profile.

Hope this helps!


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"Create a Parallel Profile for Troubleshooting"

by sdbett In reply to Create a Parallel Profile ...

VERY GOOD advice but a bit "Techy". I will post a "User" level advice to destroy the usual "MS mysteries" on this subject.

In the mean-time, I have to do the housework and get the dinner ready before "Her" gets in.

I promise that I will be back soon.

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Technical advice is preferred.

by Healer In reply to "Create a Parallel Profil ...

I am a technical person and I do technical support work so I certainly prefer technical advice. It doesn't matter what level of advice I get, most importantly it solves the problem.

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If it works

by Healer In reply to Create a Parallel Profile ...

Thanks for you detailed procedure. I didn't know that was what you were referring.

If it works, I presume the next step is just a matter of using the Import and Export Wizard of exporting the current data, deleting the old profile and importing the old data again.

Thanks a lot!

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You're a Quick Study Healer

by Hillyman In reply to If it works

You welcome! Happy to be able to help.

For safeties sake, I would import the data into the new profile before deleting the old profile, but yes, you get the idea. Right on brother!

Let me know if you need any help with the data migration or profile deletion. The old profile can be deleted in the same spot where the new profile was added - via the Mail setup utility in the Windows Control Panel.

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Re-create profile

by Healer In reply to You're a Quick Study Heal ...

I have once deleted the email account and re-created it. It helped me solve the problem of "550 5.7.1 <email address>... Relaying denied. IP name lookup failed [ip address]"

This procedure is very similar to creating a parallel profile. This is more like renewing the profile because all the data is still intact.

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Email Client Fundamentals

by Hillyman In reply to Re-create profile

Understanding Outlook Profiles, Accounts, Data Files, and Email Protocols are some of the fundamentals you will need to know as a service technician in the field. Learning how to manage them, configure them, repair them, and use them for troubleshooting are essentials.

It is comforting to know that even as the face of Outlook changes when new versions are released, these fundamental building blocks are still there for you to work with in your efforts to configure and troubleshoot Outlook for end users. Learning how to manipulate these same building blocks in other email applications is important as well.

So did we resolve your problem?

Hillyman, MCP

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"Need More Information"

by sdbett In reply to Need More Information

'Outlook' does not care which provider is utilised!

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