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MS Word 2000 Error

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4 replies

by kbkmtmtw

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I have an older laptop running Windows 98 Second Edition and when using MS Word 2000 the following error pops up when trying to work in a document:

"This program has performed an illegal operation and will shut down."

Detail info: Winword hasperformed a general protection fault in module HPFWIN23.dll at 0016:00008652.

Norton 2000 (7.6) is installed which I did disable to see if that would help - no luck! I updated all the current updates available for the computer, and still cannot use Word because this error continuously pops up.

I did uninstall and re-install MS Ofc 2000 Pro but this didn't fix the problem.

Any suggestions????

4 replies

by ann777

1) with MS Word closed, delete normal.dot

2) reinstall the printer. HP is Hewlett Packard and Office is hanging on that dll.

3) reboot and see if MS Word will open now.

by ann777

HPFWIN23.dll comes from your HP DeskJet 830c printer. Uninstall the printer, reboot and reinstall the drivers. Do this in place of step 2 above.

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