The Normal.dot template file used by Word might be corrupt. If you are encountering one of the errors described in the Summary section, you can temporarily rename the Normal.dot template to determine if it is the cause of the problem.
Renaming the Normal.dot template resets several options back to their default settings, including custom styles, custom toolbars, macros, and AutoText entries. It is strongly recommended that you rename the Normal.dot file rather than deleting it, so that you can restore these settings if the template is not corrupt.
Certain installations of Word may yield more than one legitimate Normal.dot file. These situations include multiple versions of Word running on the same computer or several user profiles on the same computer. In these situations, pay special attention so that you rename the correct copy of Normal.dot.
To rename the Normal.dot file follow these steps:
Quit all instances of Word, including WordMail.
On the Windows taskbar, click Start , point to Find , and click Files or Folders .
In the Named box, type Normal.dot .
In the Look In box, select your local hard disk drive (or an alternate user template location if you are running Word from a network server).
Click Find Now to search for the file.
For each occurrence of Normal.dot that appears in the Find dialog box, right-click the file. Click Rename on the shortcut menu. Give the file a new name, such as OldNormal.dot or Normal-1.dot.
