On my most recent deployment of new Dell 755’s I have a bad problem popping up. When users try and save a file in MS word 2003 to their home directory they get an error which says “Cannot save due to file permission error”.
At this point the file is erased and they lose the original document. If the save is the initial save of a new document it will save fine usually. If it’s a resave over an existing doc it gets the error.
The most interesting thing about this is that it’s limited to only MS word. Excel, Powerpoint, and other programs like Photoshop and Autocad work fine.
I’ve tried reinstalling word, didn’t work. I’ve disabled antivirus and it didn’t work. If I’m logged in as me I don’t have any problems, however students and other teachers get the problem.
These computers are running all the most current patches for SP3 and office updates. Symantec Endpoint protection is running in the background. Other than that these machines don’t have much in terms of extras on them.
I have no trouble with my Dell 270’s running the most updated image.
If anyone has heard of this please feel free to offer some advice. My users are getting frustrated and I’m lost.
Thanks!!!!!
