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MS Word/Office 97 File names corrupted

By cindy.sebesta ·
An end user tries to open MS Word files from the toolbar using file, open. The file names appear as ??????? or boxes. If she uses MS Explorer to open them, the files names are OK. The results are the same for files on the network or the hard drive.

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MS Word/Office 97 File names corrupted

by mike.crain In reply to MS Word/Office 97 File na ...

I've only seen this once, but it was under Office 95 I believe. I reinstalled office, and it seemed to clear up (I don't think I uninstalled/reinstalled, I believe I just setup again. But can't remember for sure.)

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MS Word/Office 97 File names corrupted

by cindy.sebesta In reply to MS Word/Office 97 File na ...

I've already tried that with the same results.

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MS Word/Office 97 File names corrupted

by Ann777 In reply to MS Word/Office 97 File na ...

Sounds like a wierd refresh issue. Depending on which OS you are using (win9x) -- reinstall the os on top of the current configuration.

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