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MSN Messenger Voice Error

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5 replies

by camt

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Cant start Voice call in MSN messanger?
I can run Netmeeting between these two computers no problem with voice and audio.

But if we try to start a voice call it disconnects almost immediatly, you may catch a word or two?

The computer I'm at (win2K)has been tested with other PC's no problem. I'm connected to Sympatico DSL with PPoe. The problem machine is Windows 2000 connected to Shaw cable.

I have reinstall Messanger and DirectX-8
The Machine has been updated with latest service packs.

Shaw reports other customers are using this feature with no problem!

5 replies

by timthetoolman

Hi,

Is either machine running a firewall?

A friend and I had a problem with simliar symptoms (only with a game that would briefly connect but then drop) which was resolved by configuring his firewall software to specifically allow communications on the appropriate port to my machine.

Cheers,
Tim.

by camt

Thanks for your feedback:)
There is no firewall on either machine.
I have been looking in this area and found that MSN voice dynamically assigns the port during the session. Netmeeting, I suspect does not and this may be why it works. But both ISP state that other customers are using Voice with out a problem. Im wondering if there is a setting in WIN2K that is incorrect. We never had a problem until the other person got a new computer and moved from WIN98 to WIN2K.
Thanks Cam

by timthetoolman

Hi,

How about a router? If your router does NAT, then you'd probably need to open ports on that...

Cheers,
Tim.

by timthetoolman

Hi,

Actually what I just said doesn't fit. You wouldn't get a momentary connection if the ports weren't open.

So it connects and then drops? Well it wont be port allocations. If they weren't allocated, then you wouldn't get anything at all.And if you dont have a firewall, then they shouldn't be dropped by any other piece of software that I can think of...

So that leaves ...ummmm.... ...coffee... ...ummmm... A possible problem with the phone line. Do you have a filter on your DSL line where you shouldn't? ie. On the way to the modem...

I wouldn't have thought you'd have enough signal there to make the connection with a filter in the way, but if you did, then by adding phone on top of that may "swamp it out" and cause lots ofpacketdrops.

But I'll keep thinking cause I'm not confident thats your solution...

Cheers,
Tim.

by timthetoolman

...and again, never having used MSN voice, I've realised there's no way its a "normal" phone call it has to be initiated from an exchange if its thats the case as a cable modem doesn't have the circuitry to initiate a "normal" phone call... and if its a "private MSN derived number" then its a total non-issue....

...so until I've thought of another one for you... just ensure that someone hasn't turned on IP filtering in...

Network -> Properties LAN CONNECTION -> for IP Protocol -> Properties -> Advanced -> Options tab

Cheers,
Tim.

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