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MSOffice open then opens Outlook

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7 replies

by dirk

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The user has an Office97 app open then opens Outlook to view email. He receives the following errors:

WINDOWS

A fatal exception 0E has occurred at 0028:D0BA8E3A. The current application will be terminated.

* Press any key to terminate the current application.
* Press CTRL+ALT+DEL again to restart you computer. You will
lose any unsaved information in all applications.

I then hit the spacebar and got:

WINDOWS

A fatal exception 0D has occurred at 1436:D0BA8E3A. The current application will be terminated.

* Press any key to terminate the current application.
* Press CTRL+ALT+DEL again to restart you computer. You will
lose any unsaved information in all applications.

I then hit the spacebar again and got:WINDOWS

A fatal exception 0E has occurred at 0028:C000BD89 in VXD VMH(01)+ 0000AD89.

* Press any key to terminate the current application.
* Press CTRL+ALT+DEL again to restart you computer. You will
lose any unsaved information in all applications.

Please advise if you have any Idea what is causing this.

7 replies

by jpt

I've had similar problems with some of my computers, and I a couple of things I did to try and fix the problem were to check the RAM to make sure is was ok. Second was to check the connection to the network and make sure the patch cables are ok. Third was to reinstall Office 97. One thing I've been told are those types of OE errors are a result of memory problems.

Hope this helps.

by colin.fritzke

OE errors are usually caused by lack of memory. Although when I came across those errors I assumed something went wrong in the installation of Office. I removed and then reloaded Office. It worked fine then. Hope this helps. It might be easier to remove/reload instead of cracking the box and checking the RAM.

by csorpha

First thing I would do is make sure that you have Service Release 2 installed for Office 97. Also, check your memory as noted by another poster above.

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