When a customer calls and is having issues errors anything the first thing he likes to say is the hard drive may be failing no matter what the issue is thus bothers me because than the customer is in a panic when they bring the pc to me to repair being the only tech in a small business I always have to say we can retrieve the data if it is.
How can I approach my boss and ask him not to do that or have his state it differently. With out always resulting to the hard drive is failing?
