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my documents

By ccmilligan ·
When I go to my documents and right click on any of the folders to either open or any task for that matter I get message " windows has encountered a problem an needs to close "
how can I fix this ? using windows xp.

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by Aakash Shah In reply to my documents

Have you restarted your computer? If so, does this problem happen when you log in as a different user? If so, then I recommend running:
1. Any updated AntiVirus package. If you don't have one, use this free one: AVG Anti-Virus (
2. Lavasoft Ad-Aware (
3. SpyBot - Search & Destory (

Run these programs and remove and viruses adware/spyware that if finds.

Otherwise, if you know when Windows was working fine, you could use System Restore to fix this. Go to:
Start -> All Programs -> Accessories -> System Tools -> System Restore and resotre the computer to a date that you know was working.

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by Massive Technician In reply to my documents

I tend to agree with the spyware fix, however if the issue is with Windows Crashing out on a right mouse button click, I would hold Virii as more of a possibility.

You can try running an online virus scan using, and scanning any hard drives on your system. This scan will also clean up any memory or boot sector virii on the machine.

If this doesn't do the trick, you can always try a reinstall of Service Pack 2.

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by SRamesh2K In reply to my documents

Right-click is slow or weird behavior caused by context menu handlers:

Right click causes and error and crashes Explorer.exe after installing Windows XP SP2?:

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