This was the first discussion that I had today to start my day off as “one of those days”. This is a user who was wanting help with a personal project, and caused me to do a faceplant, and come back to my office and raid my gumball machine that is full of ibuprofen. Enjoy my pain…
User: Hey, is it easy to scan pictures in my laptop?
Me: It depends on your laptop and scanner. Some are faster and easier than others to use.
User: Scanner? Whats that?
Me: Its the device that you use to scan the pictures.
User: I dont understand. You mean my laptop wont scan them?
Me: Yes, if you have the scanner attached.
User: I thought I put the picture in the laptop and closed the lid and it would be there. I dont understand.
Me: You have to get a scanner. It looks like a small photocopier, and you put the picture on the glass and a light runs across it to take a picture of it, then you save it on your laptop.
User: ?! Why do I have to put it on my laptop?
Me: You want to save a copy of the picture electronically, right?
User: No, I want to email it.
Me: Then you have to save it, and attach it to an email.
User: I dont understand.
Oh. My. God.
