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My PC freezes

By gilbertjp2001 ·
My PC was running slow and i decided to install and run an antivirus (avast)because my Mcafee was expired. Right after running avast, my pc keeps freezing up and only show a blue screen. After rebooting over and over it displays the icons but it doesn't let me open anything. Any help regarding this problem will be very appreciated. Tks

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And what version of Windows is this?

by OH Smeg In reply to My PC freezes

Start off by starting the unit in Safe Mode and see what you can access.

To do this press the F8 Key when the POST Screen or Makers Logo disappears and select Safe Mode from the White on Black Screen by moving the highlight bar with the arrow keys on the keyboard and then press enter.

When Windows opens this time run Avast again to see what it picks up and cleans out. you may have to backup all your Data and reinstall the OS and software here but lets take this one step at a time.

Col

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My pc frezees

by gilbertjp2001 In reply to And what version of Windo ...

When i tried to start in Safe Mode, i only have a Blue screen with "Safe Mode" at all 4 corners of the screen but i can't go no further than that.

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Did you

by Jacky Howe In reply to My PC freezes

uninstall Mcafee before installing Avast. If not boot into safe mode and uninstall it.

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My PC freezes

by gilbertjp2001 In reply to Did you

I didn't and now in Safe Mode, i only have a blue screen. The OS doesn't boot. It's a Dell PC and i am using windows XP pro

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See if this is of any help

by Jacky Howe In reply to My PC freezes

Boot into Safe Mode and logon if it is required. Wait until it has finished loading. Press Ctrl+Alt+Del at the same time and hopefully you will have the Task manager.
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If you have access click on the Applications Tab. Down the bottom right you will see New Task, click on it.
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In the box Open: type msconfig and click OK.
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Now if you have the Configuration Utility open click on the Startup Tab. Untick all of the boxes that reference both of the Antivirus programs. Click on the Services Tab and repeat the previous instructions. Save the settings and restart the PC. Uninstall McAffee and Avast. Restart the PC and install Avast.
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Good luck
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Try a live CD

by zlitocook In reply to My PC freezes

First do you have the orginal CD's that came with the computer? Have you backed up your computer? You can try an in place restore which will replace any corrupt files in your system.
But you will need a origanal XP cd, this is an easy way to restore your computer and keep your data.



Go to a friends computer and down load a version of UBCD and write it to a CD. Boot to it and run a clean up.

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The Ultimate Boot CD is available here

by OH Smeg In reply to Try a live CD

http://www.ultimatebootcd.com/download.html

Try booting with the Command prompt from this Live Disc and see what Driver the system hangs at.

The directions for a In Place Upgrade install are here on the M$ Knowledge Base

http://support.microsoft.com/kb/315341

But you'll need a M$ Branded Install Disc as this option Is Not available on the Dell Supplied Slipstreamed Recovery Disc.

Col

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