my sound card

By tboy87 ·
my inbuilt sound card doesn't produce any sound. I ran a diagnosis and it told me Failure at step 19 user verification software.
But when I checked device manager it stated that the device is working properly. I'm using a PVM900 mercury motherboard. Does anybody knows what that's mean and the solution

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check defaul device setting..

by BizIntelligence In reply to my sound card

If you are using Windows XP then go to Start > Control Panel > Sound and Audio Devices Properties > Click on Audio > Under Sound playback section make sure your Default device should be your inbuilt sound card.

Good Luck !

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done that

by tboy87 In reply to check defaul device setti ...

done that but nothing has happened so far. i even reinstalled the drivers but still I'm not getting any sound

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There is a difference.......

by ThumbsUp2 In reply to my sound card

Just because Device Manager says a device is working properly doesn't mean that it is. The 'working properly' portion of Device Manager is only an indication of the system being able to communicate with the device. It doesn't tell you if the device is actually capable of producing sound.

Have you tried testing with a different set of speakers? If that still doesn't work, I would have to suspect the sound card portion of the motherboard is bad.

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If the motherboard sound card is bad...

by dldorrance In reply to There is a difference.... ...

You have 3 options: Replace the motherboard, add a PCI sound card if you have a slot, or use a USB sound adapter.

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i did that

by tboy87 In reply to There is a difference.... ...

i tried but still there is no sound. I also reinstalled the OS. What does Failure at step 19 (user verification software) means

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