Question

MY XBOX LIVE IS RANDOMLY DISCONNECTING! PLEASE HELP!

By coy0te ·
The Issue:
Ever since i've moved my Xbox One from my basement to my room, my Xbox keeps randomly disconnecting from xbox live every 30-60 minutes. An example of this would be me playing Call of Duty Zombies with a friend and the game would disconnect me with the error message "You have been disconnected from the Blacks Ops 3 servers." and the party im in would completely stop, displaying the message "Something has gone wrong with your party." After this happens, I am able to connect back to xbox live almost immediately and join my party back. This is very annoying as i always lose progress in an online game I'm playing.

What I've Tried so Far:
I have gone on the offical xbox support page for this issue and have tried almost everything there. First i had to check if my connection is strong enough, and a 30mbps DL/30mbps UL/55ms ping byfar exceeds the suggested amounts. I have an **** TM802 modem connected to a Optimum Sagemcom 5260CV which is then connected to a 2.4 GHz extender which was initially around 15 feet from my Xbox. Next I attempted to remove any interference. I have no wireless headphones and my wifi connection passes straight through a wooden wall, and I also have 0% packet loss. Next i tried to reset my modem, router, extender, and Xbox but with no luck. Finally I have tried moving the extender right near my Xbox and connecting via ethernet cable, yet I still have the same issue.

Conclusion:
I have tried almost everything possible and I don't know what to do next. Please try and help me, it will be very much appreciated. Thank you for your time!
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same problem

by krepersk8er231 In reply to MY XBOX LIVE IS RANDOMLY ...

Hi coy0te, I'm sorry I don't have an answer for you, but I can tell you that you are not alone. At my house, my family switched from an optimum router that supposedly wasn't very strong to the same sagemcom router that you have. This was because it wasnt strong enough for my brother to get solid wifi upstairs to his xboxone. Being downstairs and wired into the router, I never had an issue. Right after we switched to this sagemcom router, it would start dropping the internet connection randomly, even for me who is wired into it. We've talked to optimum technicians and had one of them over, even switched to another sagemcom router incase the first one malfunctioned, but the problem persists and they all say there's nothing wrong with it. We can't figure out what the issue is because the router we had before never dropped internet for me when I was wired in, even though it was supposedly weaker, but now this more powerful router drops the internet connection all the time. I play Fifa Ultimate team competitively and it's become almost impossible to play because I can barely finish a match. If anyone has an idea as to what this issue is and how to fix it I'd greatly appreciate it.

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