Name changed in AD but not in Outlook brackets <>

By Fixmeup ·
We recently had a user who needed to have their name changed due to it being spelled wrong.

We made all the appropriate changes in AD but when sending an email using Outlook it appears like this in the auto complete of the TO: field

Correct Name <WRONGNAME>

My question is, where does <WRONGNAME> (name in brackets) get propigated from and how do I change it?

Thanks for any help!

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Autocomplete doesn't use AD...

by jswentworth In reply to Name changed in AD but no ...

The auto complete doesn't draw from Active Directory, it caches the email address the first time you use it. Try highlighting that name in the autocomplete and hitting the delete key on the keyboard, that will clear it from the autocomplete. Now re-enter the address manually or choose it from the global address list and send an email. The new autocomplete should have the correct info.

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Thanks but no cigar

by Fixmeup In reply to Autocomplete doesn't use ...

Thanks for the suggestion but clearing the autocomplete didnt work. It still brings up the incorrect info.

Could it be something stored in Exchange?

Thanks again!

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Possibly the exchange mailbox name...

by jswentworth In reply to Thanks but no cigar

You should check in exchange and make sure the name of the mailbox, the display name, etc... are all updated. Also check in active directory and make sure all of the display information is updated as well as the account name.

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by Fixmeup In reply to Possibly the exchange mai ...

Yep, checked all of that and double checked.
Thanks for the suggestions though. It lets me know I am on the right track at least.

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1. System will automatically populate your address book.
2. If you are an exchange admin , you can force to do that using system manager on exchange forest.
3. You might have to clear the local cached address book on end user outlook.


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