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NAV 2003 Autoprotect

By bluetilu ·
I am using XP Home and Norton Antivirus 2003. Updates for each have been done and a full scan has been successfully completed; but the resident icon will not show up in the task bar. The NAV control panel does not respond to the enable option for autoprotect. Also, I have tried unistalling Norton with the "Rnav" tool. Please help.


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by RCOM In reply to NAV 2003 Autoprotect

There may be an executable (not really a virus) that's disabling Norton. It can also be done with the wininit.exe. Look in the Windows folder for wininit.ini, wininit.bak, wininit.tmp and open with wordpad. There may be a string of commands to disable the protection. If its true then you just need to find out what file is redoing this each time. A good place to look is in the startup section of msconfig.

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by niseys In reply to NAV 2003 Autoprotect

Symantec has impressive software, but it does on occasion 'glitch'.

This will be a partial 'repeat' of already performed tasks, but may help cure your problem.

Uninstall NAV again. Run the Rnav tool again.
This area is tricky but won't cause you trouble providing you stick to your guns and watch what you delete.

Hit: Start->Run-> type REGEDIT then hit enter.

Do a quick Reg backup - highlight MyComputer, click the word "File" on the toolbar, select 'Export' from the drop down, remember the folder location, give it a filename and save. If you need to you can 'import' what you just exported.

Now highlight 'MyComputer' by clicking once.
Now, click 'Edit' on the tool bar. In the drop menu, hit 'Find'. Type in the following one at a time, delete what is found then hit 'F3' to continue through the registry until is comes back with the 'Finished searching through the registry' window.

Enter these words, only one word for each search....


After you type the word Symantec and hit enter, the search will stop once that word is found. Insure where it stops that no other files reside in the same folder. If no other files are listed in this folder... delete the folder, otherwise delete only the key having the word inside it.

Do this one more time using the NAV word. Deleting all instances will insure the software is off the system, then re-install Nortons and it should go through.

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