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NAV 7.6 corp

By rob ·
We are running NAV 7.6 system console on a NT 4.0 box. Some of the users shown in the console are listed as "~E~V in ~F" instead of the user name. Sometimes it shows it that way and sometimes it shows it the correct way. I've searched Symantec for the answer and have never found anything. Has anyone ever seen this or known what it is?

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NAV 7.6 corp

by ins413 In reply to NAV 7.6 corp

I got this off of symantecs site. It was shorter to post this than it was to post the website.

Situation:
Error : "~E ~V in ~F" is displayed in the user column in Symantec System Center (SSC).

Solution:
This problem has been reported to Symantec Technical Support. This issue has been officially submitted to our Customer Response Team (CRT). We are able to reproduce the issue. We will update this document when new information or a solution is available.

Temporary Workarounds

To clear the cache in Symantec System Center :

1. Click Start, click Programs, click Symantec System Center, and then click Symantec System Center. The SSC console opens.
2. Click Tools, and then click "Discovery Service...". The Discovery Service Properties window opens.
3. Click Clear Cache Now to clear the cache.

Edit the Registry

CAUTION: We strongly recommend that you back up the system registry before making any changes. Incorrect changes to the registry could result in permanent data loss or corrupted files. Modify only the keys specified. See the document How to back up the Windows registry before proceeding.

To edit the registry: (Client computers)
1. Click Start, and then click Run. The Run dialog box appears.
2. Type regedit.exe in the Run box, and then click OK. The Registry Editor opens.
3. Navigate to the following subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\INTEL\LANDesk\VirusProtect6\CurrentVersion\Storages\Filesystem\RealTimeScan\ClientReportFormat

4. Delete the key.
5. Click Registry and click Exit to save the changes and then close the Registry Editor.

NOTE: This registry key on the client machines uses the entry ' ~E~V in~F ' for reporting to the server.
While deletion of the registry key mayonly last until the machine is next rebooted, we are seeing around a 70 % success rate with this work around.

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NAV 7.6 corp

by rob In reply to NAV 7.6 corp

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NAV 7.6 corp

by rob In reply to NAV 7.6 corp

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