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NAV CE and WinNT 4

By informationseeker ·
We have a user with NT 4.0 Workstation and we are using Norton Anti-Virus Corporate Edition. We have other computers with similar configurations, without any errors generated.

This particular laptop, the user gets a bad command when NAV loads,then the yellow exclamation point appears on the taskbar on top of the shield, then it changes to a red circle with a slash through it. When the boot process is finished, the NAV CE looks fine and appears to be running fine; but it's not.

Whenthis users shuts down, the computer hangs with errors from NAV (errors basically saying that NAV is already running). He has to end-task several times and his shutdown process is severely hampered by this.

He wants a fix; anyone encounter thisbefore?

Tried uninstalling NAV, clearing the registry of all instances of "Symantec", and reinstalling it. No change whatsoever.

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NAV CE and WinNT 4

by Ann777 In reply to NAV CE and WinNT 4

Which service pack is the NT4 Workstation running? Make sure that he's using either SP 6.0a or 7.0 and then uninstall NortonAV, reboot , clear the registry if anything remains, and reinstall NortonAV.

You might also look at (please remove any embedded spaces from the below link):
http://service2.symantec.com/SUPPORT/ent-security.nsf/docid/2000112110282948&src=hot

Also verify that you have the latest patches to Norton Anti-Virus Corporate Edition 7.51 ???

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NAV CE and WinNT 4

by Ann777 In reply to NAV CE and WinNT 4

It could also be a delay factor in NT:

http://service4.symantec.com/SUPPORT/ent-security.nsf/docid/19981812369

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NAV CE and WinNT 4

by informationseeker In reply to NAV CE and WinNT 4

Thanks. This user was using SP 5. Our other NT 4 workstations are using 6(a). We upgraded him to 6a and uninstalled, then rebooted and re-installed. Everything is working properly now.

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NAV CE and WinNT 4

by informationseeker In reply to NAV CE and WinNT 4

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