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ndr attachment not visible in outl. 2000

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When in exchange 2000, i send a non delivery report to a certain user that uses outlook 2000, he can see that the original mail is attached to it, but there is no way of opening it.
When i configure outlook express on the same machine, using imap, you can view the attachment.

This confirms that the attachment is really there, it looks like ol2000 misinterprets it somehow.

I have this problem at two different customers now, so an answer would be very welcome.

Thanks

18 replies

by trurod70

Maybe that person needs to have the IMAP protocol turned on in his recipient box.

by rvkempen

Trurod, i'm not looking for a workaround, i'm looking for an answer, ofcourse i vannot use the imap protocoll, since i would not have the calendar functionality, and al the other thing the customer specifically bought an exchange server for.

by dmiles

Have you checked the configuration of text,try sending in format that the receiver is viewing the email attachment,if the text is in HTML and the receiver is viewing as text the attachment will not be able to view the contents,the sender and receiver has to use the same text format.

by rvkempen

Have not yet had the oportunity to try it out, but what i saw this definivly is the answer.

Thanks for the mail

by rvkempen

Security levels cannot have anything to do with it, why else would i be able to view the ndr's using outlook express with the imap protocol (using the same user credentials).
I think Soulrider is on the right track (just a hunch) but the problem isstill not solved.
Thank you for looking into the question.
Ron

by paulote

are you using microsoft word as email editor in outlook 2000???...if you are using it... deactivate it and change the format of the message....try unformatted text

Paulo

by rvkempen

Sorry, tried it on a test server ,no word whatever installed, just plain outlook 2000, with outlook 2000 as the email editor, I'm puzzled that nobody has seen this behaviour before, maybe something of dutch outlook 2000?

Thanks for the answer.Ron.

by wood_jared

Try uninstalling outlook 2000 and installing outlook express. then reinstall outlook 2000 and the install will ask if you want to "save your settings" tell it yes. Hope that helps.

Jared

by hthoden

Try the same witout implementing Office 2000 SR-1. In my opinion it's a security issue. Outlook2000 SR-1 does not allow you to open certain 'un-secure' attachments.
MS-TechNet artikle:
The features in Outlook 2000 SR-1 that enhance secure e-mail messaging require Microsoft Windows? 2000. New features that provide a simplified user interface for secure messaging do not require Windows 2000.
This update is of special interest to organizations that have internal requirements for S/MIME v3 support. For example, this support is a core requirement of the U.S. Government Medium Assurance Messaging standard.
Outlook 2000 SR-1 security and encryption features are installed with Office 2000 SR-1, but they are visible and enabled only when you add a subkey to the Windows registry and set its value appropriately. If you do not set the value in the new subkey, then Outlook 2000 SR-1 maintains the user interface and feature set of Outlook 2000, and you cannot see the new features.
The following security and encryption enhancements are included in this update and described in detail later in this document:
?The Diffie-Hellman key agreement standard, which is used for message encryption.
?The Digital Signature Standard (DSS), which provides dual key support, allowing separate keys for encrypting and for signing e-mail messages.
?Secure receipts and security labels.
?Multiple layers of encryption and signatures and multiple digital signatures per layer.
? Access to certificates on a Lightweight Directory Access Protocol (LDAP) server.
? Automatic configuration of settings for security profiles.
? Security properties in Contacts to control encryption to external addresses and let users share Contact entries that contain certificates.
? Signed By field on the Read Note form.
? Ability to add default security settings to the Global Address List.

by kbarry

I also think that soulrider is on track.
Does either client see a placeholder instead of the attachment?
Does the Mail Report Form for your NDRs use HTML? Probably so.
The defaul message format for Outlook/Exchange installs is rich text or plain text. This will create placeholders for HTML content and not display the content.
Can you change the form being used to generate the NDR?
Can you change Exchange's mail format?
I hope that these questions help someone come up with a cut and dry answer.
Since I can't recreate the problem, I sure would like to know the details once resolved.
Good luck.

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