Question

Need data off encrypted SSD from failed laptop

By mnsjake ·
Lenovo Yoga laptop motherboard died. The owner had not backed up very important data. I pulled the pcie-NVMe SSD drive, purchased a nvm-usb enclosure, connected to my Windows 7 machine to attempt to read/recover data, and was informed the drive is encrypted with Bitlocker and no key could be found on drive. The error said:

"Error recovering disk A recovery key was not found on this drive. The drive cannot be unlocked"

The user swears she did not set up Bitlocker, so I'm thinking perhaps this ssd drive encrypted by default. The laptop was on a Server 2012 domain, but to my knowledge Bitlocker AD integration was never configured on the server, so I don't know why any key would have been stored there.

What are my options? Thank you.
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You'll have to contact the System Admin of the

by wizard57m-cnet Moderator In reply to Need data off encrypted S ...

domain the laptop was joined to, or the original owner if different.
TR members do not assist in password recovery or removal.
Do not respond to this thread.

We, the members of TechRepublic - A Resource for IT Professionals, will not assist anyone in the recovery/removal of lost passwords. You may have a legitimate reason to recover/remove a password. However, we cannot verify your motives and will therefore not assist anyone in what may be an attempt at gaining unauthorized access to a computer system. Due to the open nature of this forum, any assistance given to help circumvent security measures, even for legitimate purposes, would be available for unscrupulous individuals to use for illegitimate purposes. This is a risk that we, the members of TechRepublic, will not take. Please do not ask questions of this nature on TechRepublic.

If you have a legitimate need to circumvent a password scheme, please contact the vendor for the software / hardware and request their assistance. E.g. Windows XP password recovery/removal issues should be taken up with Microsoft's technical support, Phoenix BIOS password recovery/removal issues should be taken up with Phoenix Technologies, hard drive password recovery/removal should be taken up with the manufacturer of the hard drive, etc...

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