I currently work in a small district of a large company as a “Customer Service Rep”. Part of my position is to back up customer service in taking orders and resolving customer issues. The other “half” of my job includes dealing with vendors, ordering supplies and, most importantly, serving as the unofficial IT coordinator of the district to resolve tier 1 technical support issues (train users on software, monitor the ethernet connections, rebuild or fix PCs, and maintain/admin some minor servers) and escalate other issues to our corporate help center several states away. Unfortunately, there is no way to get a promotion in district because there is no official local IT position and the only way to move up is to move to another state completely, which I don’t want to do.
I recently earned my MCSA and am working on my MCSE & MCDBA. I’m looking for advice on how to move into a full-time IT position with the eventual goal of becoming a DBA. However, it seems a lot of companies look down on someone who does “unofficial part-time tech support”, even those looking for tier 1 Help Desk Support. Anyone have any advice on what I could do to increase my chances of moving towards a full-time IT position?
