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Need help getting into full-time IT

By Catadmin ·
I currently work in a small district of a large company as a "Customer Service Rep". Part of my position is to back up customer service in taking orders and resolving customer issues. The other "half" of my job includes dealing with vendors, ordering supplies and, most importantly, serving as the unofficial IT coordinator of the district to resolve tier 1 technical support issues (train users on software, monitor the ethernet connections, rebuild or fix PCs, and maintain/admin some minor servers) and escalate other issues to our corporate help center several states away. Unfortunately, there is no way to get a promotion in district because there is no official local IT position and the only way to move up is to move to another state completely, which I don't want to do.

I recently earned my MCSA and am working on my MCSE & MCDBA. I'm looking for advice on how to move into a full-time IT position with the eventual goal of becoming a DBA. However, it seems a lot of companies look down on someone who does "unofficial part-time tech support", even those looking for tier 1 Help Desk Support. Anyone have any advice on what I could do to increase my chances of moving towards a full-time IT position?

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Need help getting into full-time IT

by JustAnAdmin In reply to Need help getting into fu ...

I think it is safe to say that many of us got our start by networking with other people in the business. Check with friends, family members, co-workers, etc. and see if they know people that are already working in corp I.T. Then, see if they can arrange for you to speak with them for career advice. Their advice will likely be very helpful, and if they like you and feel you have what it takes, they may even help you find a position.

Also, definitely consider internships and volunteer work fornon-profits that may need I.T. help. You may also want to look at places that do contract work for I.T. positions. They are often in need of contract workers for short-term jobs, but many of these turn into full-time job opportunities. They are alsoa great way to build experience in many different areas.

Lastly, just keep looking for job postings and apply for anything that you think you may have a shot at. Even if you don't get the job, interviewing for I.T. positions will start to give you a much better understanding of what recruiters are looking for and help you later on.

I was lucky and was recommended for my first I.T. job by a friend that worked for the company, so I started as a Network Admin.

Hope this helps a little, and good luck!

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by Catadmin In reply to Need help getting into fu ...

Recently, a friend of my significant other was setting up a wireless network for a new business and asked my SO to help out for pay. I volunteered to help out for free, and was invited along. It was a two day job totaling maybe 12 hours. Nothing big, so I didn't expect anything but the experience out of it. Suddenly, just a couple of weeks later, this same friend has decided I'm the only person he feels comfortable recommending for a new, full time IT position with someone else he knows. I'm currently waiting to hear back while continuing to submit my resume to other places for other positions.

BONUS! You were right. Sometimes the little things are the key. Apparently my willingness to get my hands dirty and crawl into all the tiny places to get things hooked up impressed him. WOW. Now I'm looking all over for little things to help people with. Thank you very much!!!

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Need help getting into full-time IT

by Oz_Media In reply to Need help getting into fu ...

Create a speach somewhat like your post but a condensed version. Pick up a telephone and call EVERY company you would consider working for.
Get the RIGHT person on the phone, put your skills forward along with your interest in the company and whatyou think you could do to benefit them. You'll get a few interview this way, unless you only call 3or4 people a day, (in the job finding club I used to teach, people were made to place 30-40 prospect calls every afternoon for 2 weeks).
IT is a little pickier so MORE contacts = More interviews.
It will seem like a lost cause for the first week, second week will start OK but by the end of the second week, you should have at least 6 or 7 qualified interviews. This formula has a solid 85% - 90% success rate.
GO SELL YORUSELF AND DEMAND A DECENT CAREER, THEY AREN'T ABOUT TO CALL YOU AND OFFER YOU ONE.

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Need help getting into full-time IT

by Oz_Media In reply to Need help getting into fu ...

As for the newsapapers and job postings, they are responsible for less than 2% of job placements!! -stats Canada figures from 1999.

Most jobs are filled by the time the ad runs aqnd it usually runs just as a legal formality to avoid discrimination suits. In fact, in many cases the jobs are filled before the ad runs BY SOMEONE WHO CALLED LAST WEEK! I've worked several times for companies that hadn't even considered hiring someone until I approached them with ideas or solutions.

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by Catadmin In reply to Need help getting into fu ...

Unfortunately, in the city I live in, there seem to be lots of "middlemen" (or women) whose jobs it is to screen just for calls like this and to hand out the standard "I'm sorry, we're not accepting applications or resumes at this time" answer. I am apparently not the only person in town calling everyone in creation for a job.

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Need help getting into full-time IT

by JediMaster2003 In reply to Need help getting into fu ...

1. Anything you've done is considered experience part-time or not.
2. Certifications do hold some clout and give you the knowledge as well continue persuing them.
3. Set up a lab at home or at work (if permitted)for networking and gaining morehands on experience, you can use the lab to install other third party software for experience as well(firewalls, backup software,virus protection,user permissions,remote administration,remote installs,ghosting images etc....)
4. You can apply for a small business license for Computer Networking and do some side jobs under that name and include that on your resume as well.
5. Do the foot work, go to company's and give them your resume in person. Alot of times they will hesitate in posting aposition only because of either time or cost.

hope that helps.

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by Catadmin In reply to Need help getting into fu ...

Actually, I already have a lab set up at home. That's where I've been getting a majority of my work done for my certifications (since work won't let me play with a live server. - Go figure. @=) I appreciate the advice, though, on getting myself a small business license. I'm going to have to do that.

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Need help getting into full-time IT

by doublejj In reply to Need help getting into fu ...

You are only unofficial in your own eyes.

Change that outlook. It's crucial.

From your comments, you have IT responsibilities and IT skills. Focus your resume and interview skills accordingly.

Concentrate on the job you want, the youjob you can do, not the job you have.

good luck !

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by Catadmin In reply to Need help getting into fu ...

Thank you for boosting my confidence about the "unofficial" not being unofficial after all. It's good to hear this from other people not in my company. I'm already starting to see results (I've finally been getting interviews). Thanks!

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by Catadmin In reply to Need help getting into fu ...

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