Question

Locked

Netgear Wireless-N router Disconnecting.

By .Martin. ·
Hey guys (and Gals),

another one from me, see if you can help

this time it is with my router (WNR3500v1)

my problem started a few months ago, the router would stop allowing wireless connections. the laptop (HP, dm3-1011tu), and an iPod touch, could not see the router or connect to the internet, the wireless indication light was still on, after a soft reset (unplug the power, wait 30 seconds, plug power back in) the laptop (and ipod) was able to connect again.

had no problems until about a week ago, when this problem started again, getting to the point where the past few days it has been happening every day. yesterday I decided to do a hard reset (paper clip in the reset hole for 20 seconds). after reconfiguring, the router would not allow any connections for about an hour, no matter how many times the router was (soft) reset.

before I take it back to the store I purchased it at to get it sent away for repairs, is this a known problem? do you have an solutions to fix this? as I am completely lost.

Thank you in advance,

Martin

This conversation is currently closed to new comments.

10 total posts (Page 1 of 1)  
| Thread display: Collapse - | Expand +

All Answers

Collapse -

Is it on a UPS or power filter of any sort?

by seanferd In reply to Netgear Wireless-N router ...

Could be power fluctuations making it wonky - perhaps something like A/C kicking on causes a slump then a surge in power. (The last bit you mention does not seem to be in line with this as far as I know, however.)

Do you have the latest firmware? You can check on that and other possible solutions here, if you have not done so already:
http://kb.netgear.com/app/products/model/a_id/2615

Collapse -

It is on

by .Martin. In reply to Is it on a UPS or power f ...

a surge board, (which is oddly attached to a power point ), besides power is usually pretty reliable around here, apart from in the summer.

can confirm the latest software is installed.

Collapse -

Hrm. I'm out of general ideas then.

by seanferd In reply to It is on

And if Peconet's known issues and nothing at the Netgear site ring a bell, I have no idea on how to proceed. Maybe it <i>is</i> an intermittent hardware failure.

Collapse -

Try changing the mode setting on/in your computer network setting.....

In the Mode setting, the Wireless Settings menu, change it to 54Mbs, down from the default of "145"Mbs (if it has this higher setting then set it to a lower "54" MBS).

Known Issues

1. WDS link in 11n mode from WNR3500 will fail to connect with WGR614v8 and WPN824v3.
2. If you originally have set your region on your wireless network to Mexico, South America, or United States, upgrading to the v1.0.30WW will set your router to a different region.

If you are still having problems then go here:
http://kb.netgear.com/app/answers/detail/a_id/1219
for a firmware update to correct your issue.

Collapse -

Nearly the same answer as tech support

by .Martin. In reply to Try changing the mode set ...

actually had it up at 300Mbps, when swapped down to 54Mbps, laptop can no longer see router, and nothing will get it to see the router.

firmware is the newest.

Collapse -

Have you done a firmwate update to your router in question?

Have a look in your router and make sure that the MTU is set at 1500.

If you are still having issues then take the thing back for a repair or get a replacement.
For what it is worth i have a Buffalo router model: WHR-G300N of which is really good and stable, though if you do get the Buffalo then make sure you do a firmware update before you do anything.
Hope all goes well.

Collapse -

Just a few things to check....

1.
If you cannot connect to the wireless router, check the Internet Protocol
(TCP/IP) properties in the Network Connections section of your Control Panel. It should be set to obtain both IP and DNS server addresses automatically.

2. For Advanced Users Only! If you are using the Microsoft Vista OS, you can elect to use Windows Connect Now to implement WPS (Wi-Fi Protected Setup) and configure the SSID and WPA security password for your router. You will be prompted for your security PIN number which is on the label at the back of your router. This feature is available only if the router is in its default state or if the ?allow a registrar to configure this router? radio box has been checked.

3. If after enabling WPS you need to connect a device that does not include WPS functionality, you will need to first log in to the router and obtain the security key.

4. The Service Set Identifier (SSID) of any wireless adapter, which is the device's wireless network name, must match the SSID you configured in the router. If they do not match, you will not get a wireless connection.

5. Program the wireless adapter of each computer to have the same SSID (Wireless Network Name) as the router.
Check that the wireless adapter on each wireless computer can support the Mode and Security options that you selected. (If you have a question, see the online User Manual or review the settings.

6. Check that the security settings on each wireless device match the security settings of the router. For example, if you selected a Security option requiring a passphrase, then the same passphrase must be used for each wireless computer.
Check that each wireless computer has a wireless link and is able to obtain an IP address by DHCP from the router.

7. For a Windows PC, go to the Control Panel and select Network Connections.
Check the Wireless Connections Properties and ensure that TCP/IP Properties are set to "Obtain an IP address automatically".

8. Make sure the Ethernet cables are securely plugged in.
9. Make sure the network settings of the computer are correct.
10. Check the router status lights to verify correct router operation.

If any errors persists, you might have a hardware problem and should contact technical support.

Hope this is of help to you.

Collapse -

ended up contacting tech support

by .Martin. In reply to Just a few things to chec ...

a couple of days ago, they went through the basic stuff, then gave me an RMA number, to get it replaced.

Collapse -

At least you will get a new one in return....NT

by Peconet Tietokoneet In reply to ended up contacting tech ...
Back to Networks Forum
10 total posts (Page 1 of 1)  

Related Discussions

Related Forums