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Netscape doesn't work

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by john_wills 1 view

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Over the weekend I had my PC spend many hours downloading Netscape 7.02. As instructed, I did not uninstall version 4.7. After everything seemed to have worked well, despite many interruptions for network errors, the icons appeared, but clicking them gives me a moment with an arrow and an hourglass then nothing. Also, some strange windows appear when the computer stasrts; they seem to contain something rather like html, but to have no function. How do I get Netscape 7 working? Version 4.7 is still working.

7 replies

by sgt_shultz

please tell us what version of windows?
will netscape run in Safe mode?
when you get the hourglass, then nothing, do you perhaps have a netscape icon in the lower right corner, in the clock area?
i would maybe try uninstalling or disabling the 'fast start' option netscape has to troubleshoot this...

by john_wills

Windows 98
Have not tried to run in safe mode
I have a Netscape icon on the desktop, in the tray at the left, and I think also where you mention; they all work the same.

by ann777

Where did you get the instruction not to uninstall 4.7?

Netscape has gone through many iterations. When going from any version, it's recommend to uninstall the current version.

And the 4.7 series (was upgraded 0.0x at a time --> 4.72, 4.73, 4.74, 4.75, 4.76, 4.77, 4.78, 4.79...), and in fact there was a 4.80 and a 6 series before the 7 series started.

Again, try uninstalling 4.7 and reinstalling 7.02. I just freshinly installed 7.02 on this Win2000 computer, but I had not previous versions on it. And I did the typical install, and unchecked everything else.

by john_wills

The Netscape web site said not to uninstall the previous version. I would lose my old correspondence and so forth if I did.

by thechas

What you see when you boot the PC is likely Netscapes 'quick launch' loading.

Mozilla (the core code of Netscape 6 and 7) takes a lot longer to load than IE does.

Personally, I did not like all the 'extras' that AOL added into Netscape, starting with version 6, so, I simply use Mozilla.

Mozilla is smaller, more secure, and does not have a built-in ad in your mail window.
The only negative, is that Mozilla cannot download mail from your Netscape Mail account.

Also, unless they made a change for version 7.2, Netscape 7 cannot import Netscape 4.X mail files.
The option does not exist!

I suspect overall, that you have a corrupt installation.
Remove Netscape 7, and download the full (offline installer) version.

There is no need to un-install Netscape 4.X as version 7 uses different folders for your profile and other files.

It is necessary to un-install any versions from Netscape 6 on before installing a newer version.

Chas

by john_wills

This helps, though not as much as I would like. I think I will have a CD sent next time, as the corruption you mention may be a result of the long download.

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