examples that categorize some of the different types of problem that can occur.
2) Preventative maintenance can help to prevent problems from occurring. Which problems in your first answer may not have occurred if a regular preventative maintenance program was in place?
3) What types of problem are NOT faults with the computer (or network) or its software? Are these really faults?
4) List 5 ways of contacting a Help Desk.
5) What does 24/7 refer to?
6) A user contacts the Help Desk with the following problem:
“ My computer screen has strange coloring – there doesn’t seems to be any red
and it is difficult to read some menus”
What questions might the Help Desk operator ask?
7) Why is documentation of problem important?
8) What is an assets register? What might it contain?
9) What is meant by “jargon”? Why should it be avoided when dealing with Help Desk?
10) What tools may be used to help diagnose computer problems?
