Our main office has a full data T1 and an Eclipse ERP system. Remote offices in other parts of the country have no problems. We just opened a new office that also has a full T1 (with the same provider as the main office). The remote office only has 4 PCs and a printer and a sonicwall Firewall (same model as the main office).
The remote office reports that Eclipse will intermittently slow down to a crawl on all of their PCs. The rest of the connection to the Internet works fine (browsing the web, email, etc is not slow at all). The PCs in the remote office are fully patched, running Antivirus software and are spyware free.
A packet sniffer shows no unusual traffic. The service provider reports there are no errors on the circuit and bandwidth has never exceeded 50% since the remote office opened last month.
Eclipse consultants say there is nothing wrong with the Eclipse system (not slow in the main office or other remote offices).
While the two offices are connected by VPN via two sonicwall hardware devices, a network consultant says the setup is OK.
So where do you think the problem is?
Thanks
