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Network Printer No Longer Found

By mmbarreca ·
A small LAN is running with a network printer. All users except 1 suddenly cannot print. A review of the server event log shows that an error occurred when the print jobs were sent but it doesn't state the exact error. We rebooted the printer and the entire network; still, only one person had the ability to print. We tried to update the driver but the printer can't be found. We tried to reinstall the software but the printer can't be found. Even with one person still able to print, we checked the patch panel/switch, all cables, power, etc. We deleted the printer from the server and tried a clean install and the printer STILL cannot be found.

What would cause this behavior? Why couldn't most of the network print while one user could (not logged on as admin)?

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by jschein In reply to Network Printer No Longer ...

1. What printer? HP? If so, update the firmware in it.

2. Print the printer test sheet to ensure the I.P. address, etc is what it is supposed to be. Sometimes with power fluctuations and end users, they sometimes get set to DHCP, not the static i.p. they should have. Which will cause all but the offender to lost the printer.

3. Have the i.p.? Ping it... Does it come back? if not, it could be a faulty nic.

Post back results for further troubleshooting.

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by jschein In reply to

e-mailed you back more detailed info for you...

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by nla467 In reply to Network Printer No Longer ...

Does the WS can see the other Computers in the LAN? If not the try to ping the WS loopback address, if successful then the ip stack is working, if not then try to reinstall IP. After reinstalling the IP, check again if the troubled workstation can now see the network.

Hope this helps...:0)

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by uffe.sommerlund In reply to Network Printer No Longer ...

in add printer try just use the IP-Address.

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