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Network Printer Offline

By luschen1611 ·
I have a HP LaserJet 5M connected to the network via RJ-45. For some reason it will go offline at random. Only done it twice since Nov. 2004 (when I started). All 21 Windows 2000 Pro. workstations say it is offline, but the printer itself says "Ready" which I would assume means Online. I have had the printer reset its I/O settings, reboot, reseat ethernet cable but all to no resolution. Any other ideas out there?


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by advancedgeek In reply to Network Printer Offline

can you telnet into it? try this:

open a command prompt, type telnet ipaddress (it will probably prompt you for a password...unless you left it wide open)

or you can type:

ping ipaddress

You need to see if it is actually working on the network...if either of those don't work...something is def wrong. You can try a cold reboot (you will lose all of the programmed settings in the jetdirect) by powering off the printer holding the go button down and restarting the printer (while still holding the go button down). It should say Cold Reset on the screen.

Make sure you assign this printer a static IP address when you telnet into it...if you do not...every time you get a new ip address (via dhcp) your printer will become unuseable (i'm sure this is what's happened in your case). Go through the menu and print out the info sheet, and look for the ip address of the printer, and match that to your print server to make sure the two are the same.

good luck

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by luschen1611 In reply to answer1

It started working again on its own after about 30-45 minutes. I'll try your suggestions if it should stop working again. Thanks.

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Wrong forum

by deepsand In reply to Network Printer Offline

This is a tech. problem, in search of a solution.

It properly belongs in "Technical Q&A," not in "Discussions."

Please re-post there.

Thank you.

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Don't be such a ******* ******, just answer his question.

by asdf23asdf In reply to Wrong forum
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Network Printer Offline

by ashily24dee In reply to Network Printer Offline


Auto continue provides two settings, off and on (the default). If the printer is on a network, it should probably be set to ???On???. The on setting causes the message which appears on the printer control panel display, and the printer goes offline for ten seconds, before returning online if an error occurs that prevents printing. The ???Off??? setting causes the messages to remain on the printer control panel display, and the printer to remain offline until ???Select??? is pressed, if an error occurs that prevents printing.

Hope this information helps you.

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